Oct 25, 2020
Beware!!! This company has the worst customer service I have ever come across! I am no complainer but I absolutely had to warn anybody that ever wanted to think about subscribing to this company. From day one when they ship my first box it took almost four months to get it with no way of tracking it, I had to pay extra for the better shipping into their customer service they said it's from the covid, which is unfortunate but they should cover that if their boxes aren't getting to their customers on the guaranteed time frame on their website. Now there's a disclaimer.. extra shipping is about $12 extra month. Secondly I moved and I changed my addresses they continue to ship my boxes to my old address and take a no accountability and blame it on the carrier DHL. I have everything documented proof but they fight you and nickel and dime you on everything!!!!!! Good luck trying to cancel they charged me for an extra year!!! Yes another 200!! after I canceled before my box even before shipped or packed!!! There are customer service is a total nightmare!!! By the way the products you received are for a 8 year olds or under. Kawaii's cute and all but if you're an adult or an older child it gets old very quickly. My 10-year-old wants nothing to do with this. And since have switched to different subscription boxes with better merch. Also all the products are extremely cheap looks like you can find it at the dollar store. Not worth the price time or hassle. Biggest waste of money.
Oct 9, 2019
Seriously they said the box shipped over a month ago and there is no way to track it, talk to anyone, or have any idea what is going on. Still haven't seen box #1 yet...
Jul 26, 2019
This subscription box is a total scam! It’s over $30 and they make you pay additional for tracking and insurance which ends up being about an extra $15. I’ve never had a company charge extra for a tracking number and I order from overseas often, so I declined it. I paid using PayPal because I knew I would have protection if they didn’t send the box. I ordered June 13th, and got a shipping notification on June 21st. Now, the shipping notification just says your box has shipped. It doesn’t give the carrier company that it was shipped through or any kind of confirmation of shipment. The notice says I will have my box in 2-4 weeks. It is now a month later, and when I tried to log in to the customer portal to talk to someone about what is going on, they say I have to wait 60 after the “shipment” date to even speak to someone about where my box is. So I take it up with PayPal and open a dispute. YumeTwins responds the next day with a FAKE tracking number. I enter the tracking number into Japan Post (the carrier they told PayPal it was shipped through) and the tracking says it is invalid. BEWARE! This company will try to scam you if you don’t purchase tracking and insurance!!!