Apr 16, 2021
"Starts out cool, ends with extra charges and no way out."
Charged for multiple months after “taking a break” as advertised on their site. Unable to cancel without calling or emailing. Tried calling several times and it took multiple voicemails and the threat to dispute the charges to get a response. Their resolution? Store credit. “We don’t offer refunds.” Okay. Didn’t want credit, because I didn’t order your product. But sure. Went to use the $117 credit, and my card on file was automatically charged as the payment method. There goes another $90. I try to call and email again, and they try to offer me store credit again. Go back and forth with the guy on the phone and I get the $90 refunded, but they still stuck me with the original $117 credit. They have like 6 records in their actual store. It’s all bargain bin or extra pressings, and they won’t let me apply the credit to just getting another couple boxes. (Even though they sure liked charging me for them) It started off really cool, but wow it ended badly.
Nov 5, 2020
Unless you truly believe that any vinyl record is a good vinyl record, then stay away from this company. Why? Despite their claims, they do not really take your music preferences into account. They give you the option to state what you like and don't like and even what you do not want them to send you (in addition to connecting to your spotify & discog accounts). This seems great. However, they sent me albums from genres that I did not say I wanted and were not reflected at all in my spotify/discog accounts. Additionally, they sent me albums that I explicitly said I did NOT want. I emailed them about these errors. They said they would try to do better. It only got worse. I really wanted this to work. I was hopeful so I gave them several chances to get it right... They never did. You've been warned! PS: I gave them roughly 2 stars instead of 1 because I did get albums at a cheaper prices than if I had just bought them directly. So, that's something... Too bad they weren't albums that I would ever have actually spent money on... so really I just wasted a bunch of money on them.