Apr 26, 2022
"Don’t bother "
This is only my second box and it’s expected to be delivered tomorrow (I scheduled for my birthday hoping to have a nice new birthday outfit) but I have had zero contact from anyone about it. I contacted customer care and they basically just said they are busy and have high volume. Stylist are supposed to reach out two weeks before the scheduled delivery, my delivery is scheduled tomorrow and I have no box and no one even bothered to reach out and discuss their high volume delays. Horrible customer service and support. I won’t get into how ugly half of my 1st box was because I think based on this it just isn’t worth it to bother with trunk club. Eye for an eye I guess.
Mar 8, 2021
"Must have bland tastes"
It used to feel like a personalized stylist- but now it feels like a dumping ground for all their out of season clothes. If your fashion sense is at all not completely bland/professional then stay away. They don’t listen to requests at all. I started ONE last time b/c I saw an ad I liked and they failed to put anything like it in my trunk when I asked specifically. I even had them replace most of it before sending and said to include light denim & somehow they’re not sending me any pants. Hahaha. It must be done by a malfunctioning AI.
Mar 3, 2021
"There are better options out there. They haven't quite figured this one out."
I got a few boxes. I thought this would be a premium service because that's how it was advertised. I was wrong. My stylist didn't listen to a single thing I said. I even logged online and started a chat with the stylist - that didn't work. I contacted customer support - that didn't help. I literally said "no skinny jeans" and every box I would get skinny jeans. There was no outfit in the box. The items set didn't go well together. I'm glad I stopped it and found better options.