Trunk Club

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3.1
59 subscriber ratings
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tags-solid Created with Sketch. petite, maternity, Plus Sizes, evening, business, casual, everyday, on demand, personal styling, women, womens clothing

Trunk Club is a Nordstrom company that offers styling services for both women and men. Customers fill out a detailed style profile which, in turn, your assigned stylist uses to handpick clothes, shoes, and accessories. There is a $25 styling fee which is credited towards whatever you decide to keep, which is waived if you are a Nordstrom cardmember.

Price
$25.00
Styling Fee
June 24, 2019
Awful stylist. Don’t bother with this service. I sent my ‘stylist’ multiple images of what I actually wanted off their website and requested she build outfits around the dress i picked, 2 pairs of pants and I also gave additional instructions about no spaghetti straps etc. I specifically said ‘please build me a complete outfit off of these items’ - again from Nordstrom- not just random pictures. And this girl sent me NOTHING i asked for. When I asked about the specific items, she told me they were not available, which wasn’t true because I bought them myself online later that day. On top of that, she also gave me spaghetti straps. If they can’t get this right, I don’t need them styling for me. NEXT.
Shipping
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Ease of canceling
February 10, 2018
I have tried other stylist clubs with great success but my stylist at Trunk Club ignored everything I said. I am a plus size curvy figure, and I detailed the fit and size and shapes I do best with. I sent over a Pinterest board. I gave more specific feedback online after the first suggestions. Despite all this, my stylist suggested boxy, unstructured loose shirts and dresses--the most unflattering on an hour-glass shape. She also suggested skinny jeans and denim with holes in it when I requested with boot or straight leg and dresses, all suitable for work. I wrote to Trunk Club requesting a new stylist, only to get a message saying I needed to work with my stylist longer. Cancelled.
Shipping
Customer service
Retail value
Quality of products
Curation
Ease of canceling
December 5, 2017
I've used other clothing subscription services and know you need to give things some time so a stylist can get to know you a bit. I was very detailed about what I like/don't like, and when I saw the first trunk online I thought we were off to a good start. Sadly, when I received the items, all of the pants were far too long (I went to great length explaining how short my legs are), one of the jackets was almost big enough for my husband to wear, and a dress that was about 2 sizes too big. I kept one jacket, provided very detailed feedback, and ordered a second trunk. I was told my stylist was on leave and they suggested a new stylist, whose trunk just didn't excite me, and I was ambivalent about going with a new stylist when we had only just gotten started, so I declined the trunk. Original stylist comes back from leave, and sends me a trunk to preview -- it had essentially NOTHING in it that was even close to my style or color preferences. For example: a VERY short red shift dress (I was explicit that I don't wear red, and who wears something like that to work?); a similar royal blue VERY short shift dress; a lemon-lime top with bell sleeves (again, a color I would never ever wear, and I specifically said NO BELL SLEEVES); etc. All of this after saying I like classic styling, neutral colors, etc. It was like the stylist just hit "auto-select". I declined the trunk and now I'm done with this service.
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    What is Trunk Club & how does it work?

  • Trunk Club is Nordstrom’s personal styling service. Women and men can sign up to receive “trunks” of 6-12 clothing and accessory items that have been curated for their tastes, sizing, and budget. It costs $25 to get a trunk, but beyond that, you’ll only pay for the items you decide to keep. (The $25 styling fee goes towards the purchase of those items!) Everything else, you can return using the pre-paid shipping label that Trunk Club provides for you.

    Want to try Trunk Club for yourself? Get started here!

    How does Trunk Club know which styles to pick for me?

  • Here’s how the Trunk Club process works:

    • - When you sign up, you’ll share basics about your sizing, style, and preferred price range.
    • - A Trunk Club stylist will follow up via phone, email, or chat
    • - Your stylist will create a trunk of pieces and run it past you before it ships.
    • - Once you receive your trunk, you’ll have 5 days to try pieces on and decide what to keep or return.
    • - Keep what you want, and return the rest with Trunk Club’s prepaid shipping label.
  • Trunk Club will charge you only for the pieces you keep, minus the $25 styling fee, which they’ll put towards your purchase.

    How much does Trunk Club cost?

  • It’s up to you! Each “trunk” costs $25 to order, but you can set preferences for how much you’d like to spend per item. Be transparent with your stylist about how much you’d ideally like to spend.

    You’ll only be charged for what you choose to keep, and your $25 styling fee goes towards that cost. If you return everything from your trunk, you’ll only be charged for the $25 styling fee.

    What kinds of clothing can you get? What sizes do they offer?

  • Trunk Club offers men’s (XS-3XL) and women’s (XXS-4XL) clothing and accessories, including petites, maternity, and plus-size clothing.

    What you get in your trunk depends on what kinds of pieces you request from your stylist. But in general, you can request dresses, tops, pants, jackets, shoes, and more. In terms of style, you can expect to see the same kinds of on-trend, quality pieces you’d find at Nordstrom stores.