Sep 27, 2016
I tried to change my shirt size and was told in order to change sizes I needed to cancel and resubscribe to the different size box. I emailed them to tell them to cancel my order so I could subscribe to the correct one. Several days pass and no response so I email again saying cancel I don't want to be charged again for the wrong size and was told I have to cancel within 14 days of order being shipped and it's been 16 days so even though I had emailed 10 days ago I can now try again when next month's order gets shipped. I now get an order with the wrong size and to try to figure out when they're shipping this next one. Needless to say I'm pissed and can't believe the lack of customer service. Anything to rip off a dollar I guess. Really think twice and make sure your not going to want to cancel this subscription because it's almost impossible to cancel once you start it.
Jun 21, 2016
They have the worst customer service of any subscription box I have had. They don't actually address anything that you are asking about nor do they specifically answer any questions. Most of the time you're given a run around and given automated responses. It's so incredibly frustrating and this sub is far from worth it. Plus, they do not give tracking. You'd have to pay an addition $20 for tracking to even ensure that you will get a box.
Jun 10, 2016
This has box has been one of the worst experiences EVER. First of all, I ordered a subscription box over 2 months ago. I've never received it; however I get random emails saying they are "working on it". I've asked for my money back, to no avail. I then decided to cancel this sub due to the inability to perform up to standard. When I tried to cancel, I was told some strange thing (in an email) that the box had not been dispatched yet and therefore I couldn't cancel. Dispatched? Really. That must be code for "we can't really fulfill your order, but don't want to admit it". Long story short, I ended up canceling my credit card so they couldn't recharge me. In my opinion, this is a TERRIBLE company to work with. Proceed with extreme caution!