Exactly what previous reviewers said: Terrible company with bad, dishonest and 'grab-your-money' practices. Signed up for a one-off box - an option that was available on their website. Three months later I noticed I still kept getting charged. By that time I should have received 3 boxes; They sent one, and it didn't even contain the items I selected. When I contacted customer service, they replied with 'Canceling your account after the renewal does not provide you with a refund for any paid boxes, nor does it stop a pending charge. You will still receive your gear kit and will not be eligible for a refund.' Mind you, I had deliberately chosen the option that didn't include the renewal... Spae yourself the headache and stay away from this one. Better yet, spend your money at a local camping store. You'll get what you want and there are no gotchas.

Make sure you keep up with your subscription because they will not let you know when they will re-up your subscription they will just charge you. And even if the products haven’t been sent out they do not do refunds at all. Terrible business practices. Horrible ethics. All together just a bad company.

The Nomadik is a scam. They truly do not have any care in the world about their customer. While I would love to rave about them I cannot. Many times a box would come and full of random useless things such as an RX bar or soap containers. These kinds of products a person can get from a store anywhere else and not pay even a fraction of the price of the one box. The only things I appreciate PAYING for was the headlamp and hammock. For these to be the only two things in a 6 month subscription that says it all. MOST IMPORTANTLY, they WILL charge you for the next 6 months or 12 depending on what you originally paid for. As another reviewer posted I originally paid 150$ and was charged 229$ WITHOUT ANY notification my card was to be charged again AND for a larger price than before. THEN when reaching out to their “Customer Experience Team” I was told that no refund will be given because i already paid for the new subscription without canceling in time. They also pointed out that due to policy in fine print they can do this. A company that doesn’t value their customers before ANYTHING is not a company, that’s just pure greed. I hope people stop buying into them and truly they go out of business because the world doesn’t need more blood suckers. Please if you do buy set a reminder in 6 months to cancel or not.

Horrible. Run away. If you prepurchase a 6 or 12 month subscription, they will send you tons of useless emails, but what they won’t send you is the one that your term is up and they are going to secretly charge you hundreds to renew another term. Heck you probably didn’t even know they could do that or never intended to renew. It’s in ultra fine print, unreadable on a mobile device. You’ll get the surprise on your credit card without warning. Funniest part is the email from “Customer Experience”. Saying too bad, we got your money, nothing you can do. Please avoid this and any others either such practices.

Just plain terrible. Customer service is the absolute worst and there is no ability to escalate issues. I feel tricked by these hucksters. Stay away from this one!

Got my first box the May 2020 box the retail value was only about $42 the items on the card didn’t all match the item sent. They swapped out a wash bag for a set of travel containers for soaps and shampoos which was worth at least eight dollars less than the laundry bag. An extra five dollars a month for shipping is crazy they should include that with the price of the service I will give them one more month to see if they get better. The April box had socks which were pretty decent a reusable tote bag shaped like a Walmart bag. But to say the least for my almost $40 I am underwhelmed

I haven't received a box yet but, I can agree with everyone else. The customer service is a nightmare. They finally agreed to let me cancel half my subscription and then refunded $50 for the other half. Granted I'm not the smartest person alive but, $50 is not half of what I paid. They are really no help at all. I will purchase Cairn's or something else next year for my dad and husband. I'm done with this.

Of all the subscription boxes I have subscribed to this is probably the worst for customer service. They just charged me $227 to "renew" my subscription. I paid $170 when I signed up. This was a huge blow since we are down to one income in my household. They have refused to refund my money and stated I had 5 months to cancel the service. The boxes are okay. Not personally worth the cost considered what you could buy at REI for $227 and get gear you would use and need. The only items I've used are the stuff sack backpack and the collapsible water bottle out of 6 months of boxes.

It's too bad that through the Covid-19 craze, this company is rejecting an ability to be kind, empathetic and understanding. DO NOT WASTE YOUR MONEY!!! I lost more than $283.20. I bought a subscription for my girlfriend in September, knowing she loves to go camping. As I live in the US, and she in Australia, it was always nice to know I could help her experience some neat stuff. Unfortunately, Nomadik is a scam. My girlfriend has received TWO boxes since September, when she should've received at least 6. Not just that, but if you subscribe, they charge you another year's worth without notifying you. I was charged $283.20 even though I had previously canceled the subscription. They will NOT email you back right away about your concerns. As another person said about 100% refunds, that is DEFINITELY A LIE.

The worst customer service! I was intrigued by the advertising, and while I enjoy the outdoors, my son is VERY much the enthusiast. So I thought I would get the monthly subscription and try it out, according to the site, with this option you could "cancel at any time". Sounds good. I finally received the first box about 6 weeks after I subscribed. It seemed to just be a timing thing, so ultimately that was no big deal. I would see the charge on my credit card and about a month later a box would come. Some of the boxes were certainly cooler than others, and I liked seeing the different products. As with anything like this, not everything is intriguing. But overall, I felt the value was more or less there. So, after several boxes, I decided that I just didn't want to shell out the $37 a month, I wasn't really taking advantage of the products, I was kind of meh on the whole thing. So, since I had signed up for the monthly, I could cancel any time....NOT! This would start a several month battle and ridiculous amount of frustration. First I tried to log into my account. For some reason I couldn't. (i was able to later, could have been just a glitch in my internet, or firewall, or whatever cyber voodoo sometimes happens, but it was a bit of an issue) so this is what started, what would eventually turn into 3 months of frustration. So, I go to the contact. There is no way to contact them other than email. I reached out via email, explained the situation. The auto responder says they will reach back out in 48 hours. I never received response. Several more days go by, and I get an email : "Since we have not heard from you we have closed this..." What? I never heard from anybody. So I respond to the email, and say basically that. 2 days later i get another email, with a screen shot of the email that is nowhere in my email box (not spam/not junk/ no where) with a snippit comment. This is the email that was sent to you. This type of transaction goes back and forth, with no real answers, just weird canned responses. So, I am finally able to log in to my account. I follow their process, which is basically send them an email and tell them you want to cancel. I did. They didn't. I do it again, and send an email from a different account. All say the same thing. Cancel. I finally get a response. I presume it is resolved. Nope. There is the charge to my credit. After several, all caps emails from 2 different email accounts, and again, and i can't stress this enough, following their procedure, I believe we my finally have this resolved. We will see. I finally had to threaten to report them as fraud to my credit card company. I hate being that person. I just wanted to stop the subscription. So if you are enjoying the program great! You want to give it a try, you might like it, it is pretty cool, but be aware, I am not the only person who has had issue with their customer service, and while I always try to be positive, and maybe my transaction was an anomaly...the frustration was very real and ultimately expensive.