I would run, not walk away from this brand. I ordered an original bouquet of Asiatic lilies for my aunt's funeral, whom I cannot attend to, because I am ill and it's in another state. My mourning family received the bouquet as completely closed buds. When I got in touch with customer service, the person had no empathy whatsoever, and proceeded to say that the bouquet is supposed to arrive that way.
However, the advertising is very sneaky - despite the ad showing a picture of a full bouquet of flowers, there is a comment at the BOTTOM of the listing (As the rep coldly pointed out), which you may not see if you are ordering from a small device, like a cell phone. It says at the very bottom that the bouquet's flowers will arrive with closed buds.
There are also pages in the website that assure that the flowers coming from florist partners will arrive "In full bloom and arranged to a designer's touch." Mind you, there is no clear designation in the website advertising, as far as which bouquets are coming direct from farm or not, and what that actually means. Furthermore, wouldn't a direct-from-farm order be considered a "florist partner"?
Seeing as there are many similar reviews of dissatisfaction, the owners must be aware of the discrepancy, but decline to provide clarity or a transparent website.
Going back to the customer service rep, he flat out denied helping me in any capacity until I continued to push, and I still didn't receive a refund, only an opportunity to place another order with Bouqs using a credit. What a horrific way to treat a sensitive issue.
I may as well mention also, that I had placed an order with Bouqs about a year ago, with the same issue; closed peony buds, however, they never opened and browned.
I guess shame on me for giving the brand another try. I for one, will use the aforementioned credit on myself and run.