Review
Stitch Fix
152 Staff ReviewsStitch Fix
152 Staff Reviews
"Stitch Fix is a personal styling service. You tell them your style and size preferences, and they send you a package of stylish goodies to try on at home. No two Fix shipments are alike. Each one is hand-picked just for you. Keep what items you like, and return the rest in a pre-paid return mailer. The services costs $20 a month for your stylist, but that fee is deducted from any items you choose to keep. Stitch Fix now offers an expanded size range including plus, petites, and maternity."
The Basics
- $20 styling fee
- Ships to US
$20
styling fee
Featured Review: Stitch Fix Women's Styling Service Review – January 2021
by Brandi Dowell on January 18, 2021
For not being my regular stylist, Giselle did a great job styling my fix this month! Everything really fell within my style preferences, but I had a few pieces that didn't flatter me and a few that were too similar to items I already own, but that dress made this Fix worth it for me! I love it and how comfortable, flowy, and flattering it is. I can see getting a lot of use out of it. While it doesn't always work out, I will always be a big fan of how convenient Stitch Fix is to have delivered to your home each month! Fortunately for me, this month worked out well! Read more...
More Staff Reviews of Stitch Fix
The Basics
- $20 styling fee
- Ships to US
Featured Stitch Fix Reviews
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January 3, 2021
The best...I don't always get a good fit (I'm really tall and long limbed) and bigger clothes seem to be for short people. Yes you can be tall and plus sized. But I love the items I've gotten more than any other clothes and found some brands I absolutely love like Liverpool and Kut From the Kloth as well as Skies are Blue. I also discovered some amazing brands of earrings Marlyn Schiff, Nakamol, Bancroft, Kendra Scott.
It takes a while to figure out what works for you and the stylist you have may be replaced by another as they have a fairly fluid staff. Likewise, items can be in short supply in inventory ESPECIALLY larger sizes. Some things are overpriced: if you look around you will find same item often half the price or less so it pays to search before you decide to keep. The shop where you can buy between "fixes" (subscription mailing) has a rotating supply of items that often go out of stock but can fill in your choices very well. I'm far better dressed than I have been in a long time and I enjoy looking pulled together even though most of what I buy is casual. Customer service is FANTASTIC. If you have an item that is poor quality and fails to wear well in a short time, they will make good on it. You cannot ask for better than that.
I’ve used this for myself and my 18month old! I LOVE the quality of the clothes and the ease of shopping without the hassle!!!!
I would like to shop on Stitch fix, however, I am very disappointed about their item prices. It is absolutely expensive and there's no way a low income person or families with extenuating circumstances can ever afford to shop here. It would be nice if every item was $15.00 - $20.00 per piece. But when I see most of the items ranging from $45.00, $60.00, $70.00 a piece. I am definitely running to shop somewhere else, where everything is affordable.
August 15, 2020
My first box was a bust, but that's ok. The sizes were exactly what I selected, but that's my fault. I'm smaller than anticipated. I was able to send everything back easily. I made a lot of notes to my stylist and am hoping the next time around it's better. I did love the items overall but in actuality they were really expensive so I'm hoping for some lower priced items next time around.
Waste of time and money. This experience was a complete disappointment. Stylists didn't pay attention to either my style boards, profile, budget, or feedback. Customer service was all talk and no action. Solutions they gave didn't resolve anything. Finally contacted them to close my account and their response was to confirm I had no future fixes, which was not what I asked for. It was like talking to a brick wall.
Customer service is truly great, but the stylists are hit or miss and the quality is hit or miss. I had the style pass so I could have unlimited fixes without the $20 styling charge and I still cancelled.
June 19, 2020
I've been using stitch fix for years now and I love it!
I have been with Stitch Fix for over a year. I really love almost everything they send me. Sometimes there may be one item I'm not crazy about. But with the discount it is cheaper to keep all the items. Overall I think it's great. Especially since I don't like going shopping.
Really Really Bad, Bad . They are very bad in customer support, I had problems, they don't know, I was on an emergency trip, and they sent me the shipment to my house, as I was out of my house for a week, when the trip arrived I made the reimbursement back from your box, because I could not pay, and they charged me all the money, now I am claiming, and nobody formally answers me, and I need my money, I sent that box. Beware of this company.
I’m getting so frustrated with StitchFix! I’ve been a customer for over a year and had some really great boxes in the beginning. I decided to do a year of staining so that I didn’t pay the $20 fee every month and it’s gone downhill from there. I do the online style shuffle almost daily yet will either get things that I know I’ve passed on, or I’ll write a note to the stylist and receive absolutely the opposite of what I’ve asked for? Not a fan and NOT happy I spent the $49 on a year of styling...feeing ripped off!
FAQ
What is Stitch Fix & how does it work?
Stitch Fix is a personal styling service for women, men, and kids! For $20 per order—or “Fix”—a stylist will choose 5 clothing and accessory pieces to match the preferences you set, including your size/measurements, budget, and most importantly, your style.
You’ll get to try on your pieces in the comfort of home. Keep what you love and return the rest within three days. You’ll only be charged for what you keep. (Return what you don’t want for free!) Plus, the $20 fee for the “Fix” goes towards anything you choose to keep, and if you keep all five pieces, you’ll get 25% off, too!
Note that Stitch Fix isn’t necessarily a subscription service. You can request a Fix as a one-off whenever you need it. (This feature is especially handy when shopping for special occasions!) Or, you can set up recurring Fixes on a schedule that works for you. You can also stick with the same stylist, or change your stylist each time you request a Fix. We love how flexible this service is!
What sizes does Stitch Fix offer?
Stitch Fix currently offers a wide range of sizes for women, men, and children:
- Women: 0-24W (XS-3X) including petite, plus, and maternity sizes
- Men: XS-3XL, waist 28”-48”, inseam 28”-36”
- Kids: 2T-14
How much does Stitch Fix cost?
When you sign up for Stitch Fix, you’ll get to note what you’re comfortable spending on different types of pieces (such as tops, bottoms, jackets, coats, shoes, etc.). The Stitch Fix FAQ page says that women’s and men’s items tend to range between $25-$500 and kids’ items start at $10. Communicate your needs to your stylist, and they’ll do their best to accommodate!
And remember—with Stitch Fix, the only amount you pay up front is the $20 styling fee that they require for each “Fix” you order. Beyond that, you’re only charged for what you decide to keep.
What kinds of styles & brands does Stitch Fix offer?
While trend-savvy, contemporary looks are their specialty, we’ve seen Stitch Fix stylists accommodate out-of-the-ordinary aesthetics, too. (Think retro silhouettes or outfits with edgier vibes.) Stitch Fix draws from a pool of hundreds of different brands, both well-known and up-and-coming, so they can easily match you with styles and prices that fit your needs.
We’ve found that the key to getting the type of looks you want from Stitch Fix is to communicate, communicate, communicate! Thoughtfully fill out your style survey and send along extra notes or insights to your stylist if you’d like. We highly recommend creating a Pinterest board of outfit inspiration that you can share with your stylist. It’s a great way to visually convey what kinds of clothes catch your eye.
Is Stitch Fix a subscription?
It’s up to you! Request a “Fix” as a one-off (a great move if you’re trying the service for the first time, or if you’re shopping for a special occasion), or sign up for their automatic deliveries program. Automatic deliveries can arrive as frequently as every 2 weeks or as infrequently as once per season. Pick a plan that works for your needs!
Can I skip an automated delivery?
Yep! Just hop into your account and choose to “Skip this Fix”. You won’t be charged, nor will you receive a package until your next scheduled Fix.
How do I change/cancel my Stitch Fix automated deliveries?
Sign in and choose “Manage Automatic Fixes” on your homepage. From there, you can cancel your automatic delivery schedule and cancel your next upcoming shipment. Know that this will only cancel the automatic deliveries for that account. If you have multiple accounts (for yourself, your kids, etc.), you’ll need to cancel each one individually!
Where and how does Stitch Fix ship?
Stitch Fix only serves the US right now, though they’re looking to expand to the UK in 2019!
Fixes arrive via USPS. Shipping and returns are free!
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