Really enjoying my see new subscription. I subscribed during their honua box and I am beyond thrilled with how my skin looks. I had a question on a certain product for an upcoming box and I got in touch with their founder and promptly responded. I have to say I am quite impressed. Will keep this subscription for awhile.

In the words of another reviewer, "Customer service is good until there is a real problem, then they just stopped responding even when given the chance 3 times over 6+ weeks". Experienced this myself a few times. On the outset seemingly enthusiastic and helpful but it's one generic reply after another on live chat. Email replies, pretty much non-existent. Brands from the previous years were pretty underwhelming. Subscribed to most of the boxes since mid-2020 but only 2 of 9 boxes could see a place in my skincare routine. A couple were lackluster and the rest were average. Beauty Heroes and Boxwalla are still my preferred go-to. Their marketing touts many promises but the products under-deliver. As it's marketed to be a full skincare routine, the expectations are different. The array of product types within each box is limiting and not well thought out. Constantly any 2 of oils / balms / creams / moisturizers is too much, barely any water-based serums & mists to complete the routine.

#1 - Customer service is good until there is a real problem, then you just dont respond even when given the chance 3 times over 6+ weeks. #2 - Dont advertise something you are not delivering on then not make it right. It is a shame really. I had high hopes for this subscription, very helpful in the beginning and choose it over all the others. I ended up canceling as I couldnt trust them. It will be interesting to see if this review gets kept or deleted. Tanya Quinn