Scentbird

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2.9
65 subscriber ratings
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tags-solid Created with Sketch. beauty, Free US Shipping, Under $15, monthly, Fragrance, Sample Sizes, Customizable

Scentbird is a perfume sampling subscription box that sends you 100% authentic perfumes every month. When you sign up, you take a preferences quiz to help them suggest recommendations for you to try, and you can also go browse and rate the rest of their selection to make the recommendations even more accurate. You can build a queue of fragrances you’d like to try or you can let yourself be surprised every month. When you subscribe to Scentbird you get a monthly $15 credit towards purchasing a full-sized bottle!

November 6, 2019
They have a really good selection of fragrance but skin care isnt worth it. WAs a subscriber for 2 yearsbut had to switch to another company as they double charged me and they don't respond to emails and I have to chase them on Facebook to get a response.
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July 18, 2019
Beware no customer service does not respond to emails. Takes weeks to receive package.
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July 17, 2019
BEWARE!!! I was on the 3 item plan for July. Since after July I decided to change to 2. I was already charged the $35 + each of my 3 items had a $5 upcharge fee. So I had paid $50. There is a glitch on their site where I couldn't manually downgrade, plus I had a $10 credit that was not applied to my July purchase. So of course because they don't have a customer service number I emailed them. They downgraded not just August, but July. They then charged me an additional $10 on my credit car. The customer service agent Daria assured me I'd still get the 3 item I had purchased. Said to for the inconvenience she'd add $10 to my credit. She then told me it was a glitch they'd fix for July to reflect the 3 items I had previously in my que. I check 2 days ago and they had change 2 of my items to nasty perfumes that didn't have an upcharge and I had NEVER had in my que ever! Not only that. But they charge me an additional $10 the same day, make the total charges $70. I then received an email saying they were refunding only 10.16 because I was charged for shipping & that from now on mine would be free shipping... on the website it states there's never shipping on the sub. Then they said I'd pay half next month instead of my $10 credit. They wiped out my entire $20 credit for me to only save 12.25 Even the senior customer service agent Bobby refused to make it right. I've literally been dealing with this nightmare for almost 2 weeks with no resolution. My emails have since been ignored. I told them to cancel July and give me a full refund since I didn't even choose 2 of the items. Which they refused to do because it's being "prepped" , they could either call their shipping department and cancel it or cancel the label. It's not that difficult. I'll be contacting my credit card company tomorrow. This company has the worst customer service I have ever come across.
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