Nov 6, 2020
***Fall 2020 Box Spoiler Alert*** I just received my 16th Pusheen box. I obviously love my Pusheen but I have to agree with others that there’s been a noticeable decline in product quality over the last year or so. I’ve had multiple broken items and in general the quality of the items in general has been less than what I can get at my local Dollar General. There tends to be a lot of cheap filler items (patches, cheap pennants, banners, “wall hangings,” basically things you find at the Target Dollar Spot). I’ve repeatedly asked to have my size changed as it has never been correct. I’m a 120lb woman and can’t wear a L in the majority of whatever clothing item they send. I go through this every box. I fight for a month for an exchange, give it away or if it’s a tee, wear it as a nightshirt. The last year there haven’t been any especially unique or useful items. I expect some category duplication after 4 years of continuous subscription, like multiple blankets, pillowcases, etc, but there’s just no wow or cute factor there for me like there was before. The most recent, fall 2020 box was a big disappointment. I really disliked the all navy blue theme. The pillowcases are super cheap, rough polyester. The sleep mask is ok but neither particularly soft or cute. The coasters are likewise cheap cardboard with minimal designs. The sweatshirt is nice but for me it is still the ginormously wrong size. The figuring is cute as always. But the bedroom projector, the most unique item in the box, is one of the cheapest quality items I’ve received. The alarm clock is the same but worse, the battery compartment terminal is broken on one end so it won’t even work. The thin, plastic trinket cup was easily a $1 item and that’s being generous. And I’m not even going to dignify the “wall hanging” with a description except to say it might be worth .50. It’s not even the materials quality but also the extremely minimalistic designs on all items. It was as though someone just didn’t bother this time around and said just slap a moron or stars on stuff and make it all blue and gold. It just all felt dark and dollar store, not the usual bright, fun, unique and cute collections I’m used to receiving. I think the next box will be my last box unless there’s a dramatic improvement in all areas. I doubt I could even swap the majority of these items and that’s saying a lot for this sub. I miss my cute, useful and unique Pusheen!
Jul 12, 2019
I used to really love this box, but the quality has gone massively downhill. Some of the items you could easily get from the dollar store, they've just attached a pusheen. They also tend to stink because of the high amount of plastic used. I also had issues with manufacturing defects and with my box not shipping anywhere near to on time. I'll get notice of a shipping label and it will take 2-3 weeks to actually ship and when I reach out to customer service they just repeat the tracking number and say it should be moving "soon". The only good thing I can say is they did respond very quickly to manufacturers defects and sent me replacements and some of the items, like the plushies, have remained a decent quality.
Jul 26, 2016
I've had a horrible experience with this company. I first signed up for the Spring 2016 box. The box was delayed and when I finally received it there were 2 damaged items. One of the items was repairable but the second, the planter, was in pieces. I sent multiple emails with no response to the company and, from the posts on their Facebook page, I was not the only person who had this experience. They only responded when I opened a Paypal dispute and then tried to get me to close the dispute (which would have meant I wouldn't have any further recourse through Paypal) before resolving the issue. I refused and finally got a replacement planter. I have yet to receive any shipping confirmation for Summer 2016 which was scheduled to ship on July 20th (it is now the 26th). Again, I have received no response from the company and have submitted a second Paypal dispute. There are others who have had similar experiences and some who have not even received replacement items from the Spring 2016 box according to posts on their Facebook page. Yes, the items are cute (although some of them are of questionable quality), but this company is a nightmare to work with.