Aug 31, 2017
I had this for both a dog and a cat, i subscribed at the same time with the same account. And yet i would get two dog boxs instead of a cat box, then it would finally catch up and get my cat box. Sometimes sending me two of the same dog boxes... oh it was a mess! I really wanted to like the box, but the charge time and the delivery time where so random! Plus, i ended up with so many treats, i havent had a box from them in a year and I STILL have treats im trying to go through.
Feb 25, 2017
Meh. I really wanted to like it,but it's extremely overpriced and my cat didn't enjoy a lot of the toys,but that's him,not what they sent.So it was really hard to justify. After my first box,I cancelled it,then they emailed an offer of a price that really wasn't that bad,so I was curious. Unfortunately,when I clicked the email,it literally automatically signed me up for it,and you can't cancel it for an extended period of time. I went back to the email and sure enough in the fine print,if you open the link you are 'agreeing'. It was just extremely shady,and my dealing with customer service later on to get my account deleted was an awful mess of them not listening to me and not doing what I asked.
Feb 6, 2016
Was charged for a second box one week after I placed me first order. And I was charged $27.99! I emailed them multiple times since I was unable to effectively cancel my order through their website. Once I was able to accomplish that they completely ignored the fact I was charged a 2nd time. I then emailed them again and eventually received a refund for that 2nd charge. Their excuse was that sometimes there billing department has glitches! Seriously?! It was not worth all the headaches. The box finally arrived over a month later. Even though I had a Fed Ex tracking number it ended up coming through the post office. Which made no sense. The items in the box are not worth it at all. The value of the contents are valued at $33.95 (according to them) yet they charged $27.99. I received 2 little cat toys, a bag of treats, a plastic brush and a piece a fabric to wipe up cat fur. If you subscribe to this company check your bank account frequently!