This was a gift subscription for my daughter. She loves the products. The themes are cute and trendy. The items included are desirable, and I've had no complaints there. HOWEVER, their customer service is abysmal and inflexible. We signed up for a 12 month subscription that was supposed to include a bonus item, and due to a SNAFU, it wasn't included in the box (the SNAFU was using a legitimate bonus code for an additional item that was unrelated to the 12 month subscription offer). They refused to budge and offered me the chance to pay them extra to receive the item that others got for free. In addition, to receive any boxes at all since the COVID struck, I've had to pay a steep shipping fee, rendering the crate a bad value for the price. I won't be renewing, since the Kira Kira crate has similar products without having caused me nasty headache arguing with customer service.

12 months subscription, I never received a box. After many conversation and explanations with customer service, I still haven't returned the money. So I can't say if the products are good, but I can assure you that customer service is very bad

Cute, hight quality products. Bad customer service. March box hasn't arrived yet, no refund given.