nmnl

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3.7
20 subscriber ratings
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tags-solid Created with Sketch. k-beauty, Free US Shipping, $26 to $50, monthly, Mix of Categories, Full Size, Curated

nmnl is a subscription-based service that delivers you a box full of unique japanese beauty products from tokyo to straight to your doorsteps. our aim is to introduce japanese culture via beauty products that not only look good but make you feel good. each box, curated personally by our in-house beauty consultant, includes 5- 7 items in several categories including skin, body, make, hair, bath and tools.

Price
$35.00
per month
July 10, 2020
This was a gift subscription for my daughter. She loves the products. The themes are cute and trendy. The items included are desirable, and I've had no complaints there. HOWEVER, their customer service is abysmal and inflexible. We signed up for a 12 month subscription that was supposed to include a bonus item, and due to a SNAFU, it wasn't included in the box (the SNAFU was using a legitimate bonus code for an additional item that was unrelated to the 12 month subscription offer). They refused to budge and offered me the chance to pay them extra to receive the item that others got for free. In addition, to receive any boxes at all since the COVID struck, I've had to pay a steep shipping fee, rendering the crate a bad value for the price. I won't be renewing, since the Kira Kira crate has similar products without having caused me nasty headache arguing with customer service.
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June 18, 2020
12 months subscription, I never received a box. After many conversation and explanations with customer service, I still haven't returned the money. So I can't say if the products are good, but I can assure you that customer service is very bad
Shipping
Customer service
June 9, 2020
Cute, hight quality products. Bad customer service. March box hasn't arrived yet, no refund given.
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Customer service
Retail value
Quality of products
Curation
Ease of canceling
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