I'm disappointed in the Spring 2021 Test Tube box. The most disappointing was the size of the U Beauty Resurfacing Compound. It’s only 10ml, but the $23 Allure February box had the exact same item but in size 30ml. The full–size products in the Test Tube is a serum by East 29th, which I've never heard of, but hoping it's great! The other full-sized is something by Mannakadar Wake Up & Glow. I'm not sure what it is because they did not send the little pamphlet that explains the items in the box. The other items were a lip scrub that seems too abrasive , a travel-size {Save} Anti-Pollution Sleeping Mask 30ml that I’ll try but I'm not crazy about the scent (it reminds me of old fashion soap, but does fade quickly. I do like the lacy face mask, but it's a little tight and it's red, which is my least favorite color. It is soft and not at all scratchy, which is great! Finally, this is only my 3rd Test Tube, but the box itself is identical to my previous one. I'm done with TestTube!

I’m still waiting on my January box. The tracking number doesn’t work, I can’t log into my account, and customer service has been very unhelpful—just that they are having web site issues . . . But this has been going on for over a month. I’m going to cancel & try BeautyFIX. My TestTube experience has been really bad.

I received an annual subscription as a Christmas gift with the Black Friday 2020 promotion. The annual was 30% off for a total of $152/year including the shipping. This worked out to $25.34 a box which I find a fantastic deal. My first box had a stated value of $226 and my next (upcoming January 2021) $196. Now, we all know retail value can seem inflated. That said, this box is an amazing value. I appreciate that this box is skincare-focused, only full and deluxe sizes, and comes every other month. If you are not sure what subscriptions to get, I recommend checking out MSA reviews. Without focusing on the price, go through at least three reviews of each sub box you are interested in. Look at what is there and calculate the value to YOU. Focus on the products offered rather than the opinions of commenters. You can not totally rely on comments and recommendations because the box may not be right for *you.* I wear light makeup (mascara, brow stuff, and maybe lip gloss). The lovers of Boxy or Ipsy are not wrong, but those boxes are makeup heavy and not right for me - a beautiful Huda palette is useless to me. NewBeauty TestTube box works for me! I hope you find something great. :)

I do enjoy the products each month and think the value is well worth the expense BUT their customer service is AWEFUL! I received two damaged and unusable items in September and contacted them about it. I made sure to say how much I loved my subscription and how this was the first time this had happened to me and they were incredibly rude. They implied I was trying to scam them for free items, even after I sent photos. If I did not like the subscription so much I would seriously consider cancelling.

Test Tube is my favorite of all my subscriptions. The variety of items in each box is amazing. The best thing about this sub is that in every box I get something I never would have purchased in a store that I end up loving. The value I FAR exceeds the price every single time. I find that if I don’t particularly care for an item someone I know is thrilled to get it and I’ve always got little “thank you“ gifts on hand because every item is great for someone 🙂.

Customer service is laughable. I purchased a yearly subscription (now regretfully) and I wanted to make sure I won't be ambushed by resubscription year from now. I have looked up their cancellation policy which says I could unsubscribe anytime. So.. I sent a polite email to the testtube cs and I am being told to unsubscribe closer to my last tube. Meaning they want to bill me +$200 next year hoping I forget to unsubscribe on time. What a shady practice! Realizing their business model I regret purchasing a yearly subscription. I would not recommend this 'box'.

Customer service is laughable. I purchased a yearly subscription (now regretfully) and I wanted to make sure I want be ambushed by resubscription year from now. I have looked the cancellation policy which says anytime and I sent a polite email to the cs. I was told to unsubscribe closer to the last tube. Meaning they want to bill me +$200 next year hoping I forget to unsubscribe on time. What a shady practice! Realizing their business model I regret purchasing a yearly subscription. I would not recommend this 'box'.

This box is absolutely incredible. Every time I receive my box, I am overwhelmed by how amazing the items are. There are usually full size items and only a few sample or deluxe sample sizes, and they are always from high end brands. The customer service is decent enough, when you call they are very friendly; yet their website is awful. I really dont care how terrible the website Is because the box is THAT GOOD. You can just call them if you ever choose to cancel. Oh you also get a free subscription to the New Beauty magazine, which is really cool. This box and Ipsy GBP are my favorite 2 boxes out of the 5 I subscribe to, but honestly thinking about it, this one truly delivers with unexpected items that I fall in love with yet would likely never try had they not been in my box. LOVE LOVE LOVE NBTT!!! Cannot sing it's praises high enough!

Anyone know why no deals applied when I went to their website to subscribe through the 30% off link ? It's still $29.95 for the first month.

I’m surprised this is such an Underrated box. I’ve tried virtually EVERY woman’s and a few men’s Subscription boxes. Test tube is one of the few I have kept over the years. They consistently send high end high end products. If you break it up, it’s LESS than $20 a month. They have both quantity and quality. This is our skin, ladies! QUALITY:)