Dec 11, 2021
"I tried :)"
I just ordered my Jan 2022 Macy's Beauty Box yesterday and my credit card was charged and the transaction went through. I was then credited the amount back. When I call Macys' today they are gaslighting me saying the transaction never happened. My credit card company and their website says it did happen. So the woman at customer service at Macy's said "I don't really know about beauty box but I guess it is out of stock". I said then your website should reflect that. " Oh OK" So much for getting this box. I tried. I have tried for 3 months.
Nov 4, 2021
"They know their service is so bad, they forwarded me to Allure Beauty Box. "
It has been an absolute nightmare for me to try to cancel this box. The website does not work, just redirects you in circles, and I emailed customer service several times, they each say they do not have access to your account and just give you the same instructions to use the same website that doesn’t work. I had it when one guy said I should access it from a PC (which I was) and not a laptop(Lol). I also called customer service multiple times, they also couldn’t help me. I'm normally neutral on outsourcing customer service to non native English speakers, but it was clear no one was actually comprehending my emails and on calls one rep couldn't understand numbers and another transferred my call to the Allure Beauty Box customer care line. I'd rather be at the DMV than do business with Macy's again.
Nov 3, 2021
"Macy's beauty box November - YSL"
You guys didn't add the Macy's beauty box November spoilers which is amazing this month. Very happy with this box this year. Getting better every month.