Very disappointing!!! For the third month in a row, something has been received damaged or haven't received everything that was advertised. With the Oops card (which should really be "Poo" card because that's what the subs are) in yet another box, Macy’s sent two substituted products, and last month I didn't even got the substituted items. For December's box, I didn’t get the lip liner, but instead got a liquid lipstick in a dark shade I’ll never wear, and a different Kiehl’s mask. It seems like a ""bait and switch" gimmick to me. Macy's advertises one box and they must only have one that actually contains everything advertised because most reviews indicate that AT LEAST one or more items have been substituted. For now, I am done with this beauty box. Sadly I won't even bother to contact their CS to request a refund because I did that for the October box and got the run-around. As I said, very disappointed in Macy's. Perhaps they need to suspend this beauty box until they can actually deliver what they advertise.

Of all the beauty boxes I’ve tried, Macy’s is my favorite. The money for the value of the box is incredible! I love that they include high end skincare! And they usually include a cute makeup bag, which I also love!

I wish they sent a notice that they were starting their Besuty Box again because I would have cancelled for sure (it wouldn’t let me while is was stopped due to COVID). This should be a perfume/fragrance skincare box with an occasional piece of makeup. I’m super sensitive to any fragrance so it’s such a waste for me. Plus they send you one for women and one for men... why would I want a man’s fragrance every month as one of my items? As far as this October 2020 box, nothing but fragrances, including a candle, and one skincare product, all from a Company I’ve never heard of. This was supposed to be a special edition back in April 2020 and you had to specifically request to get it... Also, I have NEVER received a beauty bag that is supposed to come with your items every month. Not once... Not a happy beauty obsessed customer!

I just recently subbed to this one after being so disappointed in IPSY for some time. I've not yet received a box but from the reviews and the spoilers, looks very promising. PLUS, if you're a fragrance junkie like me, I LOVE that they're the only one who adds at least 1-2 top brand samples in each box.

I really loved this box. It's the first one I've received from Macy's and the compact mirror itself is worth the $15.00 price. I subscribe to several other subscription boxes and so far, this is my second favorite.

Not the greatest I thought they had makeup bag with the makeup set. I was hoping they would have a Halloween theme for October subscription, I was definitely disappointed. They have terrible customer service. When my card went through fraud and forgot to replace the credit card, I had so much trouble trying to get September box but email said it was cancelled and said to call for changes. Customer service was useless as ever. Said they couldn't so anything on their side. Terrible service, absolutely incompetent customer service. Don't email me and say someone will help me when they don't know wtf to do. Lame. Useless.

I’ve had a subscription to the Macy’s Beauty Box since it started. Overall I’ve been satisfied. But BEWARE: my July box was missing an item, and Macy’s Customer Service is totally UNHELPFUL. After being put on hold, then transferred several times, being cut off twice& having to call again, I was told flat out that they would NOT send me the missing item or something else to replace it. They did email me a coupon for 25% off a purchase, with an expiration date already past, and a long list of exclusions, including ALL beauty items, no matter what brand. Also, both the May and June boxes had an Oops note saying they ran short of a item and substituted something else. On one I was ok with the substitute, but not the other. Also, I recently ordered several beauty items and was supposed to receive several bonus items. One of the bonuses, an Origins sampler with several pieces, was missing. No surprise, Macy’s Customer Service would not do ANYTHING at all, just a “I’m sorry” which was zero service. I’m considering cancelling my subscription box and will not order anything from them again.

I feel like I've subscribed to every beauty box out there. I finally settled on keeping Macys, ipsys and the ipsy large box. Macys has a higher quality bag and they do try to do something a little different while you're still getting classic Macys lines. The bags are nice enough to fill and give as gifts. The bonus $5 or $10 off your next purchase is fantastic!! Beauty products ship free so some months I'll just find a $7 item and get it for $2 with free shipping. My only complaint is that none of the Macys in store beauty employees have any idea they have a beauty bag. I have to almost force them to scan the coupon because they demand they don't take coupons In beauty. Shhhhhh use your coupon once online and once again in store

Macy's Beauty Box is my favorite, I have tried several other beauty boxes but this one I have kept and enjoyed each one. I have never had any issues with my subscription or the products I have received, I highly recommend! :)

I really like Macy’s beauty box. I haven’t had any problems with billing or shipping. I think it’s a good value, and they also include a coupon for $5 or $10 off your beauty purchase and beauty ships free. The bags they send have been really cute, and I’ve also received full size products as well. I can’t speak to the ease of canceling, but my experience so far has been great. I would definitely recommend.