Sep 14, 2021
"NEVER order Crunhyroll or Loot Crate, you will be disappointed!"
Hands down the WORST box I have ever subscribed too! For a ridiculous price, my orders are never received when promised & not one person is able to assist without using the vendor as an excuse, even after saying it is at the FedEx facility. They will not update me on any status otherwise, unwilling to work with or listen to my requests. Half the time, the contents do not match the theme of the box & I have had several repeating/similar themes. While I do like some of the contents, they truly are missing the mark! At least if the Customer Service was halfway decent I wouldn't mind the wait, but there is ZERO communication unless I reach out & even then it's obvious they don't care. Does anyone have any better suggestions for an anime box? Because this sure isn't cutting it!
Jul 8, 2021
"terrible experience, tshirt and money lost"
Loot crate was able to deliver only one (the first) of 12 the tshirts that were in the subscription. I requrested to cancel and refund, but apparently their support team doesn't care and keeps stalling, not refunding and not doing anything. The money (about 100$) are to be considered lost. I purchased a subscriptions years ago but apparently they changed ownership and since then it is completely messed up. Just DO NOT BUY from loot crate, chances of getting a lemon are really high and they won't help.
May 5, 2021
4 charges on my daughters cards because she has pay pal they continued to bill her and she didn’t have a monthly subscription. Haven’t found a phone number for them to dispute the charges. Stay away!