Nov 13, 2020
I signed up for a 6 month subscription. I received the first 2 boxes and was charged for the third box but didn't get a shipment notification or any communication. When I contacted customer service, I was informed that the box was 'out of stock' and they would send it when they got another shipment but didn't include any information about when that would be. I'm not sure what's going on with their customer service, but no box is so amazing that it erases poor customer service.
Nov 10, 2020
I have not received my Elle magazines for months now. I want my magazine?
Feb 4, 2020
I subscribed in October and committed to a 6 month membership at a rate of $17/month. First two months went off without a hitch - I was not super excited about the boxes but they were OK. When I was billed me for the 3rd (and 4th) month - I noticed they had billed me for an incorrect amount. There wasn't a big difference, but it was more than I had committed to. I have reached out to customer service multiple times and the last response I received was on December 28 when they said they would get back to me on resolving the issue (FYI - it is now early February). I reached out to them today and apparently their answer to the problem was to cancel my subscription. The moral of the story - there are a lot of choices on where to spend your money on a beauty subscription service. I would recommend doing business with a company that bills you what they say they are going to bill you and has a customer service team that will resolve the problem, not just cancel your subscription to make you go away.