I joined in June 2021. They sent the starter kit pretty quickly. Of the 5 items, only 2 were on my want list. The other 3 were actually on my "do not send" list. I realize they probably send the same thing to everyone in the $5 starter, but it still started things off on the wrong foot. Then nothing in July. I was charged for shipments in August and September that never arrived. I contacted customer service and they apologized and said they would reach out to shipping. I still didn't hear anything after another wait, so I cancelled my subscription. Shame, as I was looking forward to this.

I purchase a bundle from Lip Monthly mentioning next day delivery. Its a lie. 10 weeks later, my bundle is still not ready and not gonna be ship anytime soon. Customer service is horrible and don't care about the situation. No refunds possible for unsent product. Lip Monthly is a scam and they will do everything to still your money

I have subscribed continuously to Lip Monthly almost since they first started, and I never had any problems until 2021. I now have 5 months of orders that are "unfulfilled." I have tried contacting them through their website, through email, Facebook Messenger, and Instagram, all with no response. I believe that they just quit sending out bags but continued to charge people every month. Do not start a new subscription! I am canceling as soon as I can so I don't get charged again.