I signed up for a kidbox for each of my children; my son is five and my daughter is right. I received a total of three boxes before I had them cancel my account. Here was my experience:
First, there was only one piece of clothing in each box that we're both pieces that my kids could wear to school and were affordable.
In that box, though I specified the clothes were for school, my daughter received crop tops. Which is insane, because I don't know any school that allows 8 year olds to wear crop tops.
My son received shorts with cargo pockets. I noticed then that there was no way to specify this when ordering a box. My sons school doesn't allow cargo pockets. I sent an email letting the customer service know my issue and their reply was simply to say that I need to specify what I wanted or needed in the box on the website. They obviously didn't read what I wrote.
The second box arrived, and everything was too expensive, didn't fit (because my kids are tall and there is also no way to enter measurements or even generalized things like "tall, petite, etc," or weren't appropriate for school.
The third box arrived and the above was the same. Only this time I paid better attention to the pricing. The company had written a retail value of one of he jeans and marked it down in the list. Upon further examination, I noticed that on the tag of the very same jeans, the "retail price" was lower than their "sale price" they were selling it for. They shot themselves in the foot!
The only way to get at least somewhat of a deal from the kidbox is to take every single item (and even that is still a ripoff, because I dug further into their pricing and it's some of the worst on the online market for "bargain" buys).
When I informed them of heir hypocrisy and sent them an email asking them why the jeans showed a retail price lower than their "marked down" price, I never even got a response at all. They completely ignored my question. So, there's that terrible customer service again.
And while I appreciate the charity portion, they also don't specify exactly what this "outfit" they are providing costs or consists of. And is it really worth how much you are spending to get that? Other organizations give a lot more. Some organizations like Toms give away one for one. You buy one pair of shoes, they give one. So their profits aren't sky high as kidbox is. They are ripping people off, so of course they can afford to throw one measly outfit out here and there. Plus, they ONLY donate IF you buy the full box, which is still overpriced, albeit not as much.
Overall, I would only recommend buying from kidbox if you have money to throw away, don't mind customer service that isn't that great, and don't care much about the charity portion.