May 4, 2022
I have been an annual subscriber since last August 2021. It is now May 2022 and I have only received one box so far when I should have received 2-3. Customer service continues to make excuses about delays and refuses to provide even a partial refund for annual subscribers. We get little to no updates about upcoming boxes, timelines, delays. I feel regretful that I subscribed to this box.
Mar 31, 2022
" ~$120/box as it seems 2 boxes/yr not 4 "
Price is misleading - it seems you get 2 boxes a year, so the price per box should actually be ~$120, which it is not worth to me. I paid for an annual subscription (4 boxes per year) on 8/11/2021, and so far have received 1 box (Kyoto). I was not notified of customization for the Maya Riviera box, and had to request on my own initiative to customize it. On 2/19/2022 I asked if I would receive the remaining 2 boxes for which I paid, but have yet to receive a response.
Jan 26, 2022
"This box is a scam!"
I paid for an annual subscription in 2019. I have only received 2 boxes out of the 4 I paid for. I have contacted customer service multiple times with no response. This company will just steal your money. Buyer beware...