Aug 1, 2021
"Does the bag really matter??"
I just cannot understand why there are many derogatory comments torwards Ipsy based on the design of the bag the items come in.. To me, the items inside is what matters. The bag itself can go in the trash I suppose if I found it that repulsive. I absolutely LOVE Ipsy! Cannot wait to see what products are falling into my lap this month!! ( But, that is me personally. )
Jun 30, 2021
"Huge rip off!"
I am honestly extremely disappointed! I was extremely excited to see what products they have and their quality. I had bought the Glam Bag Plus, $55 dollars. I never received a single item....what a rip off. Its been 2 months when I'm supposed to get one a month, hence subscription. I pay all this money and don't get products. And since the tracking number says "doesn't exist" they refuse to give me a refund! Conformation email and everything! Worst company ever
Jun 6, 2021
"Get your act together Ipsy"
I was excited to try it since you get to pick 3 of the 5 products! My card was charged the first day I signed up, but my first bag did not arrive for 8 weeks. The tracking never worked so for the 12 days between when I was told my bag was shipped to the day I received it, the tacking never updated. Finally when I got my bag, it was missing the One item I was super excited to try. I had to cancel. You can’t keep new customers with this bad of service. The rest of the products were full size as described. Also, the only way to contact is via email and it takes a couple of days to get a response. It may take a few emails for them to understand the issue and get it resolved.