I've had a lot of the same issues as other reviewers when it comes to changing items because they don't have what you ordered and damaged items but I love their food so much that can't cancel. They give you a credit for damaged items, no questions asked. They also give credit if your delivery arrives late. Hungryroot has taken the stress off of what to make for dinner every night and it's helps me eat healthier. The cookie dough is awesome and somewhat healthy.

I am so sad this isn't working out. I'm on my fourth box. My first two arrived on time and in good order. I only had one problem on my first order (a spoiled salad kit), and one problem on my second order (one of the sweet potatoes was half rotted). Everything else was fine, and it really did help me cook and provide better meals for my family. The third box arrived very late, and after looking at the (crappy, bare bones tracking) it looked like the box had been on the truck for six whole days. When it finally arrived, the ice packs were almost completely warm and much of the food packaging was swelled up like it was starting to spoil. I had to throw out everything except for the non-perishable snack items. Getting a hold of customer service was a nightmare. I gave them another chance with our fourth box and it was again, delayed. On the truck for five days. The trucks aren't refrigerated so I have to throw out most of the kit. Wish they'd get their crap together.

I really wanted to love this. They have many problems, however. 100% of our orders had an issue. Two were late on delivery, lasership is a terrible delivery service and will be the ultimate ruin for this company. The other order was substituted for something that I am allergic to and made a meal essentially useless. Otherwise, if you ignore the glaring major issues, the food itself was alright. They definitely shine in the vegetarian arena, but their poultry was lacking and kind of disappointing.