Join Rachel for the month as she explores the ins and outs of Hungryroot—a meal kit devoted to easy, healthy eating for all kinds of dietary preferences! Read more...
More Staff Reviews of Hungryroot
Mar 5, 2021
"Never received my meals"
I was supposed to receive my meal package last Sunday. FedEx might have lost the package due to winter storm. I have been trying to contact them all week and skip my delivery until I hear from them. I skipped my delivery this Sunday and next thing you know, they decided to change my area delivery date to next Tuesday, so instead of next delivery being on 3/14 , now it is on the 9th. I am still trying to contact them as all this mess is going on.
I am so unhappy with hungryroot. I received about 8 boxes total. Confirmation emails aren't sent orders until AFTER the order is placed, so no reminders to update your box or skip for the week. Items have been missing in almost every box I have received. I have had several items expired BEFORE the expiration date on the package. I've only been using hungryroot since it's a healthy alternative during the pandemic. After the last box I had, I just couldn't so it anymore. Absolutely fed up with their service. I had canceled my subscription and then randomly my account was reactivated WITHOUT my knowledge so I was charged for another box. Again, they don't send confirmation emails so I was in the dark until my credit card was charged. I reached out to them within 24 hours of the charge and they refuse to cancel the order. Also they don't have a phone number you can call. It's only through email or text, which is absurd. Horrible customer service.
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