May 6, 2022
"Seems to keep heading downhill - not sure why I’ve stayed"
I’ve been a GB subscriber for over seven years. For the first four years or so, I loved it. As a plus size women, Gwynnie Bee had a great selection and shipping was usually relatively quick. Since they started including straight sizes, the selection of plus size offerings seems to have been steadily shrinking. My size is right between straight and plus sizes which used to mean that I could find a large selection of new items. Now, I see only a handful of new things each month and the Gwynnie Bee assistant feature keeps recommending things that have been on the site for years, sometimes things that I bought more than a year ago from the site. Shipping has gotten slower in the past few years, even before the pandemic. Recently, GB introduced a new service called Dart where members can choose to have items shipped more quickly for an extra fee. Even with the extra fee the shipping is slower than it used to be. I will probably cancel, just looking for something to replace with.
Mar 27, 2021
"Terrible Cancellation Policy"
I paid for a month. Got a box. Decided that the available styles weren't right for me and the pricing was a bit high for used clothing. I decided to cancel after receiving my first box. Even though I had 3 more weeks of service that I paid for, I had to call customer service to find out that if you cancel, you do not receive any more boxes regardless of when your subscription ends. I think this is a terrible policy that should at the very least be DISCLOSED to people looking to cancel even when they do so online.
Jan 17, 2020
I've been a subscriber for years. Since Gwynnie Bee expanded to include straight sizes, the selection for plus sizes seems to have shrunk. Brands that used to go up to a size 26/28 or 4x are now only offered up to 22 or 3x. Additionally, turnaround time is much longer these days, so that I'm not getting as many pieces for my monthly fee. I'm increasingly likely to receive a belted dress without the belt, or an item that is stained or smells strongly.