Mar 27, 2021
"Terrible Cancellation Policy"
I paid for a month. Got a box. Decided that the available styles weren't right for me and the pricing was a bit high for used clothing. I decided to cancel after receiving my first box. Even though I had 3 more weeks of service that I paid for, I had to call customer service to find out that if you cancel, you do not receive any more boxes regardless of when your subscription ends. I think this is a terrible policy that should at the very least be DISCLOSED to people looking to cancel even when they do so online.
Jan 17, 2020
I've been a subscriber for years. Since Gwynnie Bee expanded to include straight sizes, the selection for plus sizes seems to have shrunk. Brands that used to go up to a size 26/28 or 4x are now only offered up to 22 or 3x. Additionally, turnaround time is much longer these days, so that I'm not getting as many pieces for my monthly fee. I'm increasingly likely to receive a belted dress without the belt, or an item that is stained or smells strongly.
May 14, 2019
I've been a GB subscriber for four years, and just can't imagine my life without it. It's just so much fun! I've always been awful about buying clothes that I end up never wearing because it's not comfortable, or I get a stain, or I gain or lose weight. This never ending closet is a dream come true. I wear it, I roll it up, put it in a bag, send it back when I have five things in the bag (you get points that way that you use toward buying an item you love) and always have something new to wear. My mailbox is big enough for a bag, so it's really easy to just leave it for the letter carrier. They don't even have to receive a return before sending a new item. You just notify via the app or site that you're returning it. I do that as soon as something goes in the bag. In four years I have NEVER received a single item that was stained. ONCE I got a dress that just looked too worn out. ONCE in four years. I love the clothing and without the commitment of ownership I've tried and loved styles that I never would have worn. There's a huge range of designers and brands and they're always adding new ones. I love not having to launder anything. I love wearing something new almost every day. I don't understand why everyone isn't doing this!