Terrible customer service and delivery timeline. Will be telling the entire story with screenshots on my youtube channel, its pretty funny actually.

Will NEVER subscribe to this box, EVER again! I ordered this as a Christmas and Birthday gift for my sister's boyfriend for all of 2021 and in mid-January, he still hadn't received it. When I ordered the subscription I received a confirmation e-mail telling me that I would be notfied when the box shipped. Since I never received a shipping notice, I reached out to the company to see what the status of my order was. Their response was that they couldn't find ANY information in the system pertaining to me, or the recipient. Now I had been charged the $200+ for an annual gift subscription the DAY AFTER I placed my order. They had EMAILED ME a confirmation, and yet had NO RECORD! I had to send a copy of my credit card statement, the confrmation e-mail and numerous additional e-mails to get them to FINALLY admit they messed up my order. It is now 2/18/21, and my order was placed over TWO months ago!! I still havent received my refund and was notified that "due to a punctuation mark at the end of the name placed on the order, it never received our system." HOW DO THEY NOT HAVE THE ABILITY TO PROCESS SOMETHING LIKE THIS? Or at the very least notify the individual that there was an error processing their information??? WATCH OUT IF YOU USE THIS COMPANY! You could very well place YOUR order, or a GIFT order and never receive anything and have been charged. KEEP EVERYTHING IF YOU DECIDE TO CHANCE IT WITH THIS COMPANY! ABSOLUTE SCAM ARTISTS!

I ordered this box as a gift on November 28th. The advertisement stated GUARANTEED delivery by Christmas. My box did not ship until the 16th of December guaranteeing it would not be delivered by Christmas. It was supposedly our for delivery today but could not be delivered and was shipped back to the sender due to insufficient address info. I have called no less that half a dozen times since November and had to confirm my address each and every time. How could they get the address wrong? So I’m out a Christmas present and I’m horrible disgusted that when I contacted their “customer service “ this evening that even the supposed supervisor had no authority to expedite a new order for me and stated that they will ship a new box to arrive mid-January. Absolutely terrible service and no one wants to fix their mistake or try to make it right. When I finally asked for a refund, they couldn’t care less that they were losing a customer. They also claim they could not send me a confirmation email to show the cancellation or prove my money was being refunded. I’ve read here many times previous when contemplating ordering this box that the service was poor and I ignored my gut instinct. I was wrong. This company is terrible and does not care about its customers. Do yourself a favor and don’t order from them. It’s not worth the grief or aggravation.