GlossyBox

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3.1
464 subscriber ratings
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tags-solid Created with Sketch. beauty, Free US Shipping, $16 to $25, monthly, Hair, skincare, Mix of Categories, Full & Sample Sizes, Curated, makeup

GlossyBox is a beauty and makeup subscription. They send out 4-5 deluxe and full size beauty products each month.

February 2, 2020
This is the biggest disappointment of my life, including my ex-fiance. The boxes are underwhelming, the customer service is awful, and they actually don't have customer service, since they do not provide any solutions to problems or care to help. Don't buy into the illusion that something with British undertones is exotic or special, the products are horrid and if you think you might be interested in something that was in a box or may be in a future box, look for it on this trade site or elsewhere. I promise you that in the end it will save you from extreme letdown and waste of time.
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January 10, 2020
Worst experience ever. I had the hardest time trying to subscribe. Once it went through, it actually went through 3 times. I emailed immediately and tried to cancel since there is no customer service number to call. 2 days later there was no reply to my message and they sent me three boxes! Three of the same boxes. I still had no reply email so I started a chat. It took minutes for a response and the response was that I need to send it back at my expense or I can return to sender with no guarantee they will get it. I decided to just cancel. If I'm not worth their time, then they aren't worth my money.
Shipping
Customer service
Retail value
Quality of products
Curation
Ease of canceling
November 21, 2019
Glossybox has excellent customer service!! I have subscribed to GB since 2013 and I have had only 3 issues. 1st time - I received a broken lip pen. The entire box was credited. 2nd time - I did not receive my box, so the box was credited. The 3rd time, which was this week - I did not receive my November box. I sent a message late at night and I already had an apology the next morning. They said DHL returned the box. I was asked if I wanted a replacement box or credit. I LOVE GLOSSYBOX, so of course I asked for a replacement box. I checked my messages tonight and they asked for 2 days to send out a new box. It's been 6 years and I STILL get excited when I see my box in the mail!! I subscribe to GB, IPSY and Sephora. Glossybox, is by far, my favorite. I am just over 50 and I feel their products cater to skin care which is what I need the most!
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