GlossyBox
Spoiler Alert! GlossyBox May 2018 FULL SPOILERS!
GlossyBox is a beauty and makeup subscription. They send out 4-5 deluxe and full size beauty products each month.
Listed in: Subscription Boxes for Women: A Complete List, Subscription Boxes for Beauty Products
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I have been subscribing to Glossybox for 2 years now. I am a mature age African American woman which enjoy receiving beauty, hair, body and much more products for a woman of color. I love having to receive a couple of free boxes for my birthday and anniversary from Glossybox. I receive products which I never heard of nor used and I order them when I need more product.
ELLEN
on 4/26/2018
I am writing this based on my experience with their customer service and the resolution, as well as the box experience. I had signed up for a 3 month subscription. I was supposed to receive my first box by 31st January and upon nothing being received and not seeing any movement on my box since the 27th, I emailed GLOSSYBOX through their site about the situation. I received an email stating they'll be back to me within 24 hours. They got back to me within 6 hours, which is pretty quick. Turns out USPS had lost my box (I've had this happen a few times with the USPS down here in Florida) so it wasn't a big surprise to me. Then they offered three decisions to make it right: replace the box immediately, refund me the money or credit me the money on their LookFantastic partner site. I was really impressed with the options to make this right. I was really looking forward to my box so I opted for the first one. It has only been 6 hours again and I've been given a tracking number for a new replacement box. Now that to me, is customer service. I don't fault them for the loss of my package in transit, as it is out of their control. Disappointing? Absolutely. But did they make up for it? Oh yeah. I finally received my January box and my February box at the same time: they both arrived the first week of February and I am in love with the packaging! The "Valentine's Day" themed box is just the cutest. I also love how sturdy the boxes are as well. Great for storage. Once I opened the boxes, I noticed how much care they took to make sure it all was placed in the box well so nothing could happen during transit. I really appreciate that. As for the items in the box, I freaking love! Some of the items I would never have thought to get for myself but since I'm willing to try everything, I cannot wait to see what it does for my skin or hair. I am still amazed by their customer service and how quickly not only did I receive a response, but how quickly I got my box replacement. I really appreciate it and that will definitely keep me a customer for a long time.
GhostShimmer
on 3/18/2018No Photo
I have a lot of feedback. I love love love Glossybox.
I love the box itself; not the mishaps I have had. I subscribed in the past and had no issue cancelling as I followed the rules. Only reason I cancelled was due to needing the extra cash.
I resubscribe within the first few days of November and expect to receive my November box and a limited edition box I add to the cart as well. I'm charged for both. Long story short, it took several months and around 20 emails and two phone calls to finally get the two boxes after I had already received my December and January boxes.
It wasn't that anybody wasn't helping me but rather it seemed like nobody knew what was going on and so they kept sending me on wild chases to fix the issue that was THEIR error. I got my boxes finally though and I was very happy. I have been subscribed to similar boxes and Glossybox is by far my favorite in quality and the number of full size, quality products.
User
on 2/8/2018No Photo
Glossybox can occasionally wow you with a monthly box but if you have a problem and if you subscribe you’ll eventually have a problem. Their customer service is lacking there’s a chat option that’s never available and email takes forever. It takes days to ask a simple question and they do things like cancel your monthly box if you cancel your subscription. I’ve seen so many people have issues getting the rest of their prepaid subscription boxes from Glossybox.
User
on 12/23/2017
Long time reader/ lurker first time post
GLOSSY BOX The worst subscription experience ever. I can’t believe they actually get away with what they are doing.
Totally caveat emptor! I went in with eyes wide open, even after reading some of the horrible reviews here, but they had a three month $10 each box special. So I thought I’d be safe or special...LOL.
My December box was shipped on the 6th according to their email and here it is the 19th and still have not received. I called twice and was disconnected. The third time I pressed 1, for new orders, and actually spoke to someone right away!
When I explained that I hadn’t received my box she proceeded to tell me that they we require a hand signed document, that can only be submitted through their online messaging system! How can they do that? I don’t have a printer!
See, I think they knew I had cancelled as soon as I got my 3rd and last notice that the 10 dollar box was being shipped. I read here that they play tricky getting you for another month but ahaha I cancelled my paypal payment. So to avoid future billings.
I ended up filing a paypal complaint because I want the box or at the very least my money back.
Stay away!!
janaz2017
on 12/19/2017No Photo
While I would LOVE this box if the company were better, it isn't. The customer service is terrible. A month after I ordered my boxes, I got one, but not the other. I've gotten no tracking numbers (despite them saying they give them). They stopped taking CS emails so I have to message through their website which means I can't cancel until I get this sorted out. They promise responses within 48 hours, but that has never happened. They chalked my problems up to "growing pains" with the new ownership, but others have had these same problems for a long time. I wish I hadn't subbed. December will be my last box.
MinnePuffin
on 11/30/2017No Photo
I love my Glossybox boxes so far. Im 5 in on a 6mo sub and i bought the holiday box as a early gift to myself. So far everything has come in good condition and on time. Im happy with them.
User
on 11/17/2017
I have read several pages of reviews and I admit I am totally confused by everyone's dislike of Glossybox. I have been a member since summer and so far I LOVE this subscription. Maybe they were a bit iffy in the past...not sure but I have found them to be very responsive in their CS. Had a broken item, emailed them and within 48 hours had an answer back. Sent photos to prove claim and they immediately sent me a replacement bottle. I offered to send the broken one back (pump was broken) and they told me to keep it. I think, in general, the products are excellent, and in general if not full size a generous deluxe size. It is beautifully packaged, sent VERY quickly (usually the beginning 3rd of the month and I have been very happy with the items I have received. Every month is not a home run, but there is always something that I really like...and if not I share the love with other women in my life. I am completely at a loss why people don't like Glossy Box because so far I love it.
Barbara
on 11/11/2017
WARNING!!!!!! Do NOT subscribe to this company! The customer service is awful - basically non-existent. The number they give is never answered and the “chat” feature is always down! I cancelled my subscription and they renewed it anyway. I sent 10 emails seeking resolution and they refused to cancel my subscription. I am working with my state’s attorney general’s office for resolution. I received numerous boxes with damaged or missing products - no resolution. Not with the money! Mediocre products at best and AWFUL customer service!
Heather
on 11/8/2017No Photo
WARNING!!!!!! Do NOT subscribe to this company! The customer service is awful - basically non-existent. The number they give is never answered and the “chat” feature is always down! I cancelled my subscription and they renewed it anyway. I sent 10 emails seeking resolution and they refused to cancel my subscription. I am working with my state’s attorney general’s office for resolution. I received numerous boxes with damaged or missing products - no resolution. Not with the money! Mediocre products at best and AWFUL customer service!
Heather
on 11/8/2017