I wanted so badly to love this box. It seemed like exactly my style and fit my beliefs about fair trade and equity. But it's really bad and I would never recommend it to anyone. I signed up in April 2020 for 6-months and am doing my best to get a refund on the rest of my subscription. I have received 3 boxes (one was a free sign-on bonus) and bought two small items from the artisan shop. I have actually liked 2 items, ate a mediocre chocolate bar, and have 3 items that I'll use, but aren't what I expected the quality to be.
Shipping - when you sign up they tell you pretty clearly that boxes ship out on or before the 25th of the month. So, the May box ships May 25th. I have never had a box ship before the 10th of the following month, like consistently two weeks late.
Customer service - they say it'll take 1-4 days to respond. It has take them up to 6 business days at times. When they do respond, they answer maybe 2 of 5 questions with terse, canned responses. They are no willing to help with quality or defect issues. They require you to ship returns back at your own expense and then offer store credit for less than the cost of shipping (not to mention the value of the item).
Products - some items are big-box store quality. Some could be nice, but have defective glaze or other non-food safe defects. Others are wildly different in color, size, or style from what appears on the website - not just "artisan uniqueness", but an entirely different product. A rare few are both quality and usable. One of the items I actually love (a terracotta cat-shaped planter) arrived with a retail price sticker from Ten Thousand Villages that was $5 less than I paid GlobeIn. Everything about them seems just a little lazy and careless.
User experience/website - They have at least three parallel websites (subscription, Maven account, and artisan shop) that all intertwine in extremely confusing ways. It's a nightmare to figure out where to find any details about your orders, billing, shipping, etc. They do not send confirmation emails when you order something and, in one case, when I ordered something from the shop, they changed the photos and description and sent me the new version of the item rather than the one I ordered and paid for.
Cancelling was easy enough through the website. I made the decision to cancel before receiving even my first box based on the shipping delays, lack of communication, blame-shifting, and overall sketchiness. That said, I have seen FB posts and other reviews of people who cancelled and then still have the renewal amount charged to their credit card. We'll see what happens.
Overall, I love the mission and purpose of this box (though, with what I've witnessed of their credibility I don't know if I trust their claims of Fair Trade). I love the promise of style and curation. But none of those things actually come true when you open the box.