Beware I mistaking converted my boxes to credit I cant get a return horrible as this company overcharges for products an incenses stick holder for $22 what is made out of silver for real though not willing to work with you at all if you mess up like I did

The customer service is terrible!!! I was a customer for over 2 years but have since canceled. The boxes are significantly delayed ( e.g. I was just billed for an April box, but still have not recieved my February or March box) and when I asked for help I recieved a copy-paste response for their 'support team'. In uncertain times, I am astonished that this business doesn't value customer acquisition and/or loyalty.

I found this company and instantly fell in love. I bought a 1 year subscription. I'm a single mom in grad school so I'm broke, and this was definitely meant to be a little monthly reward for me. I was heartbroken when I read the reviews. I definitely can't afford to just throw money away on a scam and I was skeptical. I made my first selection and waited. I got an email about shipping and it said it included my box, plus the bonus gift for a year subscription. When it arrived, it was just the bonus gift... no box. I reached out to customer service and still haven't heard back from them... but my box arrived today! Yall the products are beautiful. I absolutely love them all just like I knew I would. This is a small company, and they are sourcing stuff from all over the world... during a global pandemic. I'm sure that is difficult at best. I'm so glad I gave them a chance though! I'm super happy with them, even with the extra couple of weeks I had to wait for my full order.