I wish I could give a lower score, 1 star feels too generous.
My Globein nightmare saga started in July. I was scrolling through Facebook and had seen pictures of their gorgeous glassware and boxes. They had a sign up bonus for a 3 month subscription of a free pitcher and rainbow dot glasses, yay!
I signed up, but a skipped a month as none of that month's boxes stood out to me. I spoke to a customer service rep who assured me I would get it with my first box. (Spoiler alert, I still have not received my "first box, or welcome gift", and my subscription is over!!!)
The first box I selected was the August box. Based on their horrible system which allows you to add additional boxes as "add ons" without any timer or anything forcing you to complete your purchase. "Mavens" (what they call their subscribers) add everything to their cart and hoard as if it is a survival game until the very end when they have to make a purchase.
As a result, I needed to refresh my screen, log in at odd hours and check their way obsessively to get the products I wanted. I finally was able to and I was overjoyed. I picked a box for a gift for my maid of honor for my October wedding. Even though it was all fair trade products, I incorrectly assumed a 3 month wait would be adequate.
I purchased 2 boxes and an add on sunglasses case.
I selected a reverse painted tray for September. This in addition to the sign on bonus was part of what brought me to Globein. This was purchased for my mother's Christmas gift, again, 3 months in advance, so I was not concerned about timing.
Despite receiving tracking information in September, my order never shipped and showed sitting in a warehouse in Georgia with no movement for over a month. I saw other subscribers both receive the box I requested and had their boxes cancelled due to overselling or other issues.
I reached out multiple times inquiring about my August order, and was told a few days before my wedding the package would not arrive. I was provided a digital brochure I could print out and present to the recipient.
I did that. It would have been great to give my maid of honor the products I selected, but this was a good temporary measure.
I placed my final selection in November (I skipped October due to the wedding).
Through the Globein Facebook page and countless emails myself and and other subscribers were given false information on box release dates and shipping timelines.
Time and time again Globein ran more promotions and took on new subscribers when they cannot handle their existing customer base.
About a week or two before Christmas, Globein started running an Ad saying "there is still time to buy!". I reacted and commented that I doubt it as I still did not receive my August order. My comment was deleted as well as any non-positive comments on their Facebook pages.
We also were promised gift pages to provide people with Globein gifts as presents whole they waited for packages. Nice gesture... But not super helpful on December 26th.
After the holidays, I reached out with a list of the total merchandise I am owed. I eventually received the tray I ordered in September and the box from November.
I am still missing my two boxes from August, my welcome gift, my sunglasses case, spoon rest and sari gift pouches.
I received an email today that my August order is being cancelled and I will be refunded.
I asked to speak to a manager as every customer service rep I have spoken to just copies and pastes a script.
They have some of the pieces included in my missing box on their Artisan Shop as I type this.
These are completely unacceptable business practices.