Elizabeth & Clarke

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3.5
20 subscriber ratings
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tags-solid Created with Sketch. business, casual, quarterly, subscription, women, womens clothing

Elizabeth & Clarke is a women’s clothing subscription box for sizes 00 to 18 – and they specialize in just shirts and tops! They make all their styles in-house, and only do a limited amount of new designs each season. You get to preview the new tops and pick your favorites, or let Elizabeth & Clarke pick for you. (There are usually 3 new tops, and a few classic styles they have available every season). Almost every style features Elizabeth & Clarke‘s Unstainable® technology! 1 shirt per season is $60, 2 shirts are $50 each (total $100), and 3 shirts per season are $40 each (total $120). All domestic shipping within the United States (both outbound and return) is free. There is a $15 surcharge for shipping to Canada and a $25 surcharge for shipping to any other country outside of the US or Canada.

June 30, 2020
tl;dr: Some gems, but do not order unless you're certain you'll not need to make a return, as you may not get your money back. I shopped with E&C starting in 2017. Some of their shirts are amazing finds. (My favorites are the Norcross and the Davis.) However, most are either too plain for the price or too "out there" with poorly-executed ruffles (e.g. the Amherst). Very hit-or-miss styles/fit and the Unstainable fabric can make the shirts less breathable at times, but I do admire the push for smarter, more functional clothing. The business itself is where the low rating stems from. First, with their subscription plan, they bill months ahead of shipping & you cannot cancel your order once you've been billed. Second, customer support has deteriorated over time. (Ashley was fantastic, but it's since changed to Heather who is the reason I've stopped supporting E&C.) My "last straw" story follows, wherein E&C swindled me out of $80 with no willingness to correct the issue from Heather in support. I tried to cancel a box, but was unsuccessful due to the billing timing noted above. I then tried to return the 3 shirts once I received them, but was told by Heather that the warehouse only received 1 shirt back & that they would not be refunding the $80 for the other 2 shirts. I sent back a photo of my USPS shipping receipt (showing the weight of the return box to be the weight of all 3 shirts), but they ignored this evidence completely and did not even acknowledge it, despite follow-ups & a credit card dispute. USPS's tracking portal did not show any incidents that could have disrupted my return en route, so I'm certain that their warehouse misprocessed the return. However, support was either not willing to concede human error was possible or they're just trying to nickle and dime customers to save money during the COVID19 pandemic. I don't know which, but it's really left me with a sour last impression of E&C. I recommend Ministry of Supply and M.M.LaFleur for performant clothing and more human-centric policies and support.
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September 25, 2019
I used to love this subscription - items are generally my style and have good fit. They've had a few quality issues recently where the shirts I received were defective (faulty zippers, clasps, stitching). Their return policy only allowed for exchange or merchandise credit, which I thought was pretty poor customer service for clothing that's in a relatively premium price range. For the most recent box, I decided I didn't love the items, but they apparently only let you skip for store credit once they charge your card. For that reason, I give this a 0 for ease of cancellation.
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June 20, 2016
Great quality shirts. I currently own their white t-shirt from the Unstainable collection. Best white t-shirt EVER. They have great customer representatives and service. However, they take foreverrrrrrrr to ship. Still haven't gotten shipping notification for the summer box when it's already the 19th. Shipping date was June 1st.
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