This company is such a joke. I’ve been a member of FIVE other subscription-type shopping sites (Fabletics, JustFab, Shoe Dazzle, Adore Me, Me Undies) with which you have the option of skipping the month or receiving another pair/being charged store credit. You can skip whenever you want, as much as you want. To be honest, I skip far more than I buy. EBY only allows you to skip 2 months in a row.
But with these other sites, there’s also a clear option of ending your membership, should you decide to. Not the case with EBY. Instead, it felt kind of like jumping through hoops.
You have to email customer service to ask them to cancel on your behalf (and they don’t answer Facebook messages). Then, they ask why you wish to cancel, and you have to respond telling them your reason before they will proceed.
While waiting for customer service to respond to my request, I simply skipped my April box. Or so I thought. This is when I saw that I could only skip 2 consecutive months. I really wish I had taken a screenshot for confirmation, but alas...
Anyway, take a look at the screenshot on the left from EBY’s site below (from today, 4/25). Maybe I’m mistaken, but I’d have thought that as long as I skipped (or cancelled) before the 27th, I wouldn’t be charged this month.
Well, today I get an email that my new box has shipped... um WHAT?!? So I check my bank account, and sure enough there’s a charge on my bank account on 4/22. Thinking maybe I just missed something, I went and checked my email for some kind of confirmation from EBY, but nope. Nothing.
So I email customer service again (screenshot on the right), and it sounds like this response contradicts what’s on the website. Now, I’m fairly new to EBY, so I could be mistaken, but that’s the perception. Maybe EBY can explain.
It’s already shipped, so naturally they can’t cancel it, and I understand. But based on their response, it sounds like they wouldn’t help me with this even if it hadn’t shipped. So the only thing I can do now is wait for my new box to come and hope I can get a refund since returns are on a “case by case basis”, as stated in their FAQ.
Don’t worry, EBY, I won’t be hitting that “reactivate” button again.