May 27, 2020
I got my first pair of Eby’s and I’m absolutely in love! They are truly the smoothest, softest, silkiest undies! I have fibromyalgia and can not tolerate any constriction around my waist. I ordered the full coverage briefs in a 3x. I’m 240lbs, 5’6”. I wear about a size 9/10 in underwear. I wear size 20-22 or 1-2x. I should have ordered the 2x, but I’m not unhappy with the 3x, I don’t think they will stay since they’re a little loose under the cheeks! They should be creeping, but with shorts on, they are pretty much staying in place. The pictures show these coming over the belly button, but mine come at least an inch below, which I prefer. I ordered the 2x next, in bikini and full coverage brief. I hope they are perfect! Update! When I called to change sizes, they also sent out replacement for the pair I ordered that were too large!
Jan 13, 2020
I could see panty-lines through my workout leggings pretty bad, so naturally, I went to cancel my trial. Didn't see anywhere online where I could cancel (it makes you email), so deleted my debit card from my profile. Weeks later, I was charged and my debit card was magically back in my profile. Customer service ignored my request for a refund by saying I could try a different style or size. Ok?? Now they're saying I have to wait for my package to arrive and to refuse it to get my refund. Keep in mind, they're saying it's been processed and shipped, yet I haven't even received one single email about this order I was charged for! Stay away from this company unless you want to be continually charged even after you remove your card. Customer service agents are clearly trained to be evasive and to try to get you to stay with them, no matter how blatantly you say you just want to cancel. Zero stars.
Nov 13, 2019
i'm actually in the minority (or at least it looks like it) of people who like & haven't had any issues with the subscription. i do agree that their site could be a bit more clear & should have a cancel button, but i haven't had any issues otherwise. i get three panties every three months, and i love them. i've never *not* received an order that i was charged for. i've moved, and the new address transition was seamless. i have mixed colors and types of panties selected, and i like all of them. i hope everyone who had issues with eby gets it sorted out & that the company does better in the future.