EBY

1.8
19 subscriber ratings
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tags-solid Created with Sketch. underwear, intimates

EBY makes "seamless undies for women who kick ass every day and who want to empower other women to kick ass, too. That’s why 10% of our net sales go enabling women into business around the world."

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$16.00
January 13, 2020
I could see panty-lines through my workout leggings pretty bad, so naturally, I went to cancel my trial. Didn't see anywhere online where I could cancel (it makes you email), so deleted my debit card from my profile. Weeks later, I was charged and my debit card was magically back in my profile. Customer service ignored my request for a refund by saying I could try a different style or size. Ok?? Now they're saying I have to wait for my package to arrive and to refuse it to get my refund. Keep in mind, they're saying it's been processed and shipped, yet I haven't even received one single email about this order I was charged for! Stay away from this company unless you want to be continually charged even after you remove your card. Customer service agents are clearly trained to be evasive and to try to get you to stay with them, no matter how blatantly you say you just want to cancel. Zero stars.
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November 13, 2019
i'm actually in the minority (or at least it looks like it) of people who like & haven't had any issues with the subscription. i do agree that their site could be a bit more clear & should have a cancel button, but i haven't had any issues otherwise. i get three panties every three months, and i love them. i've never *not* received an order that i was charged for. i've moved, and the new address transition was seamless. i have mixed colors and types of panties selected, and i like all of them. i hope everyone who had issues with eby gets it sorted out & that the company does better in the future.
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Dog
June 24, 2019
THIS IS A TRULY HORRIBLE COMPANY. I cancelled my subs with them over TWO MONTHS AGO and they will not stop billing me!! They now owe me $106, and the only way I may be able to get them to even stop future billing is by filing a "do not pay" with my bank that costs ME $33!! Eby has NO customer service. They do everything by email (NO phone #), and they often do not reply to messages! And, a simple email to cancel is not enough - they will write you back asking why you want to cancel and will not process anything until you get back to them on that and possibly more. Finally, I wrote in saying "I am not ASKING your permission to cancel, I am TELLING you I am cancelling." At that point, I got a response saying okay, cancellation processed, and sorry I had a bad experience with them. But then two months after they confimed my cancellations, Eby charged me $106! RUN AWAY FROM THIS COMPANY.
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