74 Ratings
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EBY makes "seamless undies for women who kick ass every day and who want to empower other women to kick ass, too. That’s why 10% of our net sales go enabling women into business around the world."

Shipping: Free

Listed in: Our complete list of Subscription Boxes for Women

Tagged in: Underwear, Intimates

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To add to my other review: I also tried posting this publicly on their Facebook page, but I think they have public posts disabled. Probably because they’d get too many of them. 😂
on 4/26/2019
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This company is such a joke. I’ve been a member of FIVE other subscription-type shopping sites (Fabletics, JustFab, Shoe Dazzle, Adore Me, Me Undies) with which you have the option of skipping the month or receiving another pair/being charged store credit. You can skip whenever you want, as much as you want. To be honest, I skip far more than I buy. EBY only allows you to skip 2 months in a row. But with these other sites, there’s also a clear option of ending your membership, should you decide to. Not the case with EBY. Instead, it felt kind of like jumping through hoops. You have to email customer service to ask them to cancel on your behalf (and they don’t answer Facebook messages). Then, they ask why you wish to cancel, and you have to respond telling them your reason before they will proceed. While waiting for customer service to respond to my request, I simply skipped my April box. Or so I thought. This is when I saw that I could only skip 2 consecutive months. I really wish I had taken a screenshot for confirmation, but alas... Anyway, take a look at the screenshot on the left from EBY’s site below (from today, 4/25). Maybe I’m mistaken, but I’d have thought that as long as I skipped (or cancelled) before the 27th, I wouldn’t be charged this month. Well, today I get an email that my new box has shipped... um WHAT?!? So I check my bank account, and sure enough there’s a charge on my bank account on 4/22. Thinking maybe I just missed something, I went and checked my email for some kind of confirmation from EBY, but nope. Nothing. So I email customer service again (screenshot on the right), and it sounds like this response contradicts what’s on the website. Now, I’m fairly new to EBY, so I could be mistaken, but that’s the perception. Maybe EBY can explain. It’s already shipped, so naturally they can’t cancel it, and I understand. But based on their response, it sounds like they wouldn’t help me with this even if it hadn’t shipped. So the only thing I can do now is wait for my new box to come and hope I can get a refund since returns are on a “case by case basis”, as stated in their FAQ. Don’t worry, EBY, I won’t be hitting that “reactivate” button again.
on 4/26/2019
I really like these EBY panties and have received several pair now as well as four pair of the new high-waisted style recently released. I bought two and got two free. I like them for the comfort and fit, plus the colors are very vibrant. I got purple and leopard print. The only downside to these high-waisted panties is they do very much look like granny panties and would make sure to not pick them for those "date nights" with my husband. This is not my opinion of the regular cut briefs and the cheeky cut panties. Both of which I really like also. It was hard the first two months how to get their limited addition prints as my color selection for the month as their website isn't as user friendly as i think it could be, but after an email to customer service I was given the information to set up my monthly style/color choice to make sure I did get the new pattern of the month in my chosen style. So, in conclusion, I really like this brand and in general would give them a 5-star for quality and comfort but have to point out that $16 is a lot for a single pair of panties made in Sri Lanka when actually the price to make them is likely pennies on the dollar, Therefore, I only give give then 3-stars for price because I really think they should be $5-$6 cheaper.
on 3/1/2019