Jul 13, 2022
"Summer boxes haven’t shipped "
I’m an annual member and I love the products, but the Summer box still hasn’t shipped to anyone that I know. The box was supposed to ship mid-June, it is now mid-July and the box still hasn’t shipped. E-mails inquiring about shipping details are given a standard, “we’ll update you with tracking information once your box has shipped.” There isn’t even an estimate of when the boxes will ship, if ever. Save your money. I will not be renewing my membership and I’m praying I’ll actually receive the boxes I paid for.
Jun 30, 2022
"Cool, quality products - Don't expect timely shipments :("
I have mostly loved the products. Great style, I feel like I get my money's worth for sure. Things I wouldn't normally buy myself. I feel like a lot of the gold jewelry has an overly bright hue to it. I realize it's all gold-plated, but it still doesn't "match" any of my other gold-plated costume jewelry that I've acquired elsewhere. My biggest complaint is SLOW, delayed, belated shipping. My last 2 boxes had something in it that I had earmarked as a gift & didn't come in time, and now I'm waiting for the summer box which was supposed to ship mid-June & still hasn't. I'm leaving mid-July for a trip & specifically wanted a couple of items for that trip, as they're not items I would really use/wear around home. By now we all understand supply chain issues, etc, but either substitute something or offer some kind of allowance, And certainly don't send an email stating the impact of the delay and then STILL not ship when the "update" says it will ship.
Jun 23, 2022
"Don't expect to receive your box in the season it's named "
Great products, terrible service. I had an issue where my account was compromised and somehow my selections had changed. I noticed this and contacted customer service. The person argued with me, that I had made these selections. I told them I had not, not a big deal, but I want to make sure other changes aren't being made to my account. I could get no where and it was the last box of my membership that year so I just cancelled. Two years later I rejoined with a new account and their service is just as bad. I made selections at the beginning of May, I expected to have my box by mid June as noted. It's now end of June and my box still hasn't shipped. This happened with a winter box as well, I got it in January, after all holiday parties I had hoped to wear stuff from the box were over. I asked customer service to offer expedited shipping so I might have a fighting chance of getting my summer stuff before my vacation, they blew off the question entirely.