Sep 19, 2021
"Meh to really not good"
I really wanted to like this subscription, but season after season a become increasingly disappointed in the box. Clothing should always be a choice option, and yet, it’s not. I find myself having to literally throw away the clothing that comes to me against my will because it either never fits or doesn’t look good on my body type. The jewelry always breaks or is too small, the skin care is always highly fragrant and despite the overall value of the box, I find that there is only ever one item that I’m not mad about getting. They have a survey you fill out with your preferences, but clearly it’s not being used and it’s just not a good box. I’ve already cancelled and do not recommend.
Sep 9, 2021
"Implied Mail fraud when I reported a missing item from my box"
Terrible customer service! I just received my 3rd box, so far I have enjoyed the boxes. The current fall box didn't include the eyeliner pencil. I contacted the customer service dept, they wanted to follow up with email. They made me sign a form that I was aware of mail fraud and that it was against the law. I'm done with Curateur, cancelled my membership.
Sep 1, 2021
"Not worth it. Terrible customer service and policies"
Waist of money! No customer appreciation or respect. They do not even have a customer service number. They charge you for products months before they are received and even if your order hasn’t been fulfilled they will not let you cancel or postpone. BIGGEST waste of money every! Side note, the weekender I received lasted one weekend trip, which makes it more of a “weekend” bag rather than “weekender”.