If I could give zero stars I would. I ordered this back in late December/early January, still have not received the item. Per the website it was shipped Feb 10th, however FedEx says they never received the box. Next, I attempted to customize my spring box as an annual member, however the website will only allow me to customize one thing and the website states I will be emailed when more choices are available. Lastly the website is a mess, anytime I move to a different page within the website I am logged out. I wish I would have read the reviews about the current issues of Causebox, it appears I am not the only one and this is a company problem.

I've ordered 2 boxes with Causebox. I enjoyed my first box after I received it, but it did take (what I thought to be) an exceptionally long time to ship. I ordered the spring 2020 box and it took one month from the purchase date to ship out from the company. In my opinion that was too long to go (without communication) for a company to take to fulfill an order. Although, since I really enjoyed the items, I decided to purchase another one. I purchased the Winter 2021 box in November. After my first experience I didn't expect it to ship promptly. But I really didn't expect to be midway through February and still no box. I can't completely review the winter box since I'm yet to receive it. As for the company - I have several concerns. They have really poor communication and it seems troubling that they have consistent issues with being able to fulfill their orders in a timely fashion. It seems really problematic that they have had so much customer feedback on this issue and have taken no apparent measures to remedy the problem or effectively communicate with their customers about it. I, unfortunately, won't be purchasing again.

I am so sad with how Causebox is choosing to handle the recent shipping issues with the Winter 2021 box. They’ve repeatedly pushed back promised shipping deadlines and then proceed claim it’s the customer’s fault for not understanding the terms when they purchased the box. How can you understand the terms when they change every 30 days? I’ve never dealt with a company that insinuates a customer is at fault when they have repeatedly changed their own terms. To make matters worse, they are refusing to offer refunds or even expedited shipping for those (like myself) that have been waiting 74 days for an order...and those orders still haven’t shipped as of this review. I truly appreciate the Causebox ideology and really wanted to support them as a business, but I can’t subject myself to a company that places undeserved blame on the customer and won’t take responsibility for their own mistakes.

I so enjoy getting this box! It's filled with purposeful, eco-friendly gifts that have a wonderful story behind them. The booklet they include is a great read. Usually I like to be completely surprised by what's in a subscription box but I do like with this one that you can pick out a few of the gifts. It keeps me from having multiples of things sometimes. I haven't had any issues with customer service or delivery but haven't had any reason to contact them to date. I think the value is great for this box!

As a small business owner that also has had supply chains hit hard due to COVID, I empathize with CauseBox and understand how frustrating it is to have impatient customers. However, the lack of transparency and updates has been extremely concerning. I placed my order in November fully expecting it to be dispatched by end of Jan because that is what I was told and continued to hear for the next 2+ months. Come Jan 30th, go to check if my box has shipped, still NO update from the company. Now they come out and say "into February".....no date and I feel like it will be well beyond even this. You NEED to be honest with your customers and let them know about issues in your supply chain, well, more than 2 days before when you promised all boxes would be dispatched. You should not be able to charge for a box before it's shipped. Do the right thing. Issue refunds to people that want refunds. Before you order, I advise you to look at the comments on their social media. We are NOT happy.

Their customer service has been helpful with me so far. I've had to contact them twice about two mishaps and they're responsive. If you care about the wellbeing of those that give intention to what they create or design/want to empower other people/support fair trade/products that can help you reduce your carbon footprint = this is the box for you in the subscription box market. I've had the subscription since 2020. This is my first subscription box ever (besides vitamins and supplements) and I'm gonna continue until I research other eco-conscious ones that catch my eye. If you're interested in the quantity of products you get in the box vs the actual quality of products, this box will not work for you. Your box will not be filled to the brim. The yearly is $199. Each item I've received so far has a purpose in my home and lifestyle.