Compared to other butcher/protein subscription services I've had a much worse experience with butcher box. As others have mentioned there are issues with the packaging and lack of communication. If items are out of stock then there is no communication at all. One should expect to communicate with customer service regularly if subscribing to butcher box. I've since gone back to my old butcher subscription service and left butcher box.

I have been getting Butcherbox for at least two years. Never had the torn packaging problem. Only problem I ever have had was my most recent box and I got Buffalo meat instead of chicken. I called customer service and they were quick to give me a credit. I gave the meat away and it was all good. Love having a consistent supply of fresh clean meat and fish that I don't have to go searching around for. The sausages are good when they have them. We are only 2 people and it is easy to extend the delivery if we need to or get one sooner. Got last years turkey from them also. It was great.

I have been using this for over 2 years and absolutely love it. It is a fantastic way to consistently have 100% grass fed beef on hand. I have only had one incident with torn packaging, and customer service was great and replaced the product in the next box.

I've been subscribed for a year now, trying to give it a fair shake, but it has been problem after problem. Every box has come with torn packaging that exposes the raw meat to freezer burn, and leaks everywhere as it thaws. They have substituted items without prior warning or giving me a choice, resulting in me getting meats I don't even eat. The convenience of having it shipped to me is completely outweighed by the how much I end up giving away or tossing because it's damaged.

BEWARE! The packing is consistently torn, your meat will be exposed, blood leaks everywhere in the freezer and it is such a hassle to deal with their unprofessional customer service. The meat is great when it arrives undamaged and not freezer burned by the dry ice it is shipped with. But the consistency of the damages are too common to overlook. The company is fully aware of the problem but continues to ship it anyway. I would honestly rather pay a local butcher a few more dollars and get fresh, unfrozen meat that comes with no hassles attached. Friends, save your time and money.