Dec 29, 2020
Compared to other butcher/protein subscription services I've had a much worse experience with butcher box. As others have mentioned there are issues with the packaging and lack of communication. If items are out of stock then there is no communication at all. One should expect to communicate with customer service regularly if subscribing to butcher box. I've since gone back to my old butcher subscription service and left butcher box.
Aug 27, 2020
I have been getting Butcherbox for at least two years. Never had the torn packaging problem. Only problem I ever have had was my most recent box and I got Buffalo meat instead of chicken. I called customer service and they were quick to give me a credit. I gave the meat away and it was all good. Love having a consistent supply of fresh clean meat and fish that I don't have to go searching around for. The sausages are good when they have them. We are only 2 people and it is easy to extend the delivery if we need to or get one sooner. Got last years turkey from them also. It was great.
Dec 4, 2019
I have been using this for over 2 years and absolutely love it. It is a fantastic way to consistently have 100% grass fed beef on hand. I have only had one incident with torn packaging, and customer service was great and replaced the product in the next box.