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More Staff Reviews of Bright Cellars
- $80 per month
- Ships to US
One of my favorite wine subscriptions! Great customer service - super responsive to every request of mine. Would highly recommend.
I read the first review and she had a terrible experience whereas mine has been on the other end, wines arrived on time and they are being shipped to a local FedEx store since I'm not home to sign for them, the wines have been very good for the price point, and customer service has always gotten back to me right away even on the weekends. I like that I'm not obligated to take a delivery every month either, I can put a membership on hold as long as I like which I have done for a couple of months while I drink through my current supply. I'm very happy so far and would recommend this club without hesitation. The only disappointment is that wines sell out quickly so if you'd like to buy additional wine that you like then it must be done fairly quickly or it most likely will be sold out. They sent me a Malbec from Chile that I would of like to have stocked a few bottles of but they are sold out.
After cancellation of my subscription with no customer service solution to overheated spoiled 2 week overdue wine I was asked again if I would rate my wines and provide referrals for the company.
Worst online experience in some time. Additionally not for someone who knows much about wine even if they were not all ruined before arrival
My wine took weeks to arrive (2 business day turnaround advertised) & when it was delivered the external bottle temperatures were in the 103-104 degree range according to my thermometer.
The red wines were spoiled, old world wines are notorious for being delicate but even the CA wine was bad.
I am still waiting on some contact from the concierge after the spoiled bottles... No response for 10 days when I asked about the delay in my first message so I'm not expecting much.
I doubt I will continue with such a company unless they make an amazing change in customer service and replace all the spoiled wines.
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