I was subbed to them for 4 months. Canceling is easy, ..here were my issues.. the products i got sent may have one or two full size or deluxe size, amd the rest were just foil packages..no insert card to say what they were, or used for, no nothing. ..i emailed them and told them something was wrong, and maybe they had my account set as a "bag" which is cheapest, yet i was supposed to be getting a box for 37.99 a month. i explained the value is not here as i am not receiving much but foil packages for one time use, my boxes look nothing like they advertise or show pictures of here at all. they told me they get items cheap and then put them in boxes, yet im getting "free shipping" for the 37.99..its like they just did not care, and i sent more pictures the next month and the person said that "yes, it looks like you are missing a few items" and that was all. At one point my one of two full sized items was just a box of cotton squares like you would use to wrap a sore or wound with..i emailed and once again, this person said that it looked like i was missing items and one should have been some sort of toner in there to go with it, yet they have never sent anything out, or sent missing items (whatever they maybe besides a toner, as there were no list of even packing strips or nothing in my box) Flustrated, i emailed again, and told them i would give it one more month, that i really wanted to like this box, the idea of it seemed great, yet the items and service was not. also, i had to email every month and ask when my box would ship, and it would ship almost into the month after...so i told them i was giving it one more shot, well, i got a decent box, but once again it was very late, and this time it DID have an item card and even nice packing strips, and the card said surprise, surprise, they were missing items and that they would ship them out after because they held up the boxes way to long waiting....then they charged my account a week early...with this, id had enough and canceled. .the owner emailed me back, and i explained, resent pictures and told issues, and they even said "oh yes, it does seem like you were missing items, and it should of had info cards every month too" and that was it...did not send me items i did not get ..i ended up paying almost 160 for a total for 6 large items (including the box of gauze squares) and like 13 foil packets of a face mask, eye mask, etc.....dont waste your money on tnis...i have many subs, and have NEVER really had an issue, except one cracked eyeshadow somehwere else...this place does not care, and just wants your money and not provide products. .i was expecting boxes like they show on their website, and even up here on this site, and what i got is not even HALF of that. so dissatisfied, and disappointed.