I love birchbox man. Great way to try and explore different products and I love the surprise and delight! I find more utility from the grooming products with Birchbox than some of those accessory boxes.

Cheap quality products, customer service stinks. I ordered a 3 month membership which stated could be cancelled at any time. I was told initially I would be cancelled then I stop receiving product but continued to be charged, then customer service stated I had a 12 month membership and when you cancel it is simply cancelling resubscription. ?? What?? I’ve had plenty of boxes in my life and never ever been told this! Total waste! Save time, energy, money and frustration and go to the dollar store!!

I love Birchbox! I had tried other beauty subscriptions similar to this in the past, but this one is the best!! There's such a great variety and they quality is always amazing. I even like the packaging box. There's always a little something cute or uplifting by your name. Something very unique and fun. Definitely something I will keep subscribing too!

Very fun box if you like sample size products. I got one each for my teenage daughters and they use all products and love unboxing. It’s a good value and a good starter box.

My first box, but not my favorite. I have not found the curation to match my profile; I have changed my age down by 10-years in order to not get super-greasy moisturizers, for example. I have gotten a bunch of repeats and often don't want any of the choices available but receive most of them anyway. I also have newer boxes that provide me with more products than I can use, and I have a set of items I prefer, so I don't really need samples anymore. It was a good idea for a while.

I"m not really pleased with the monthly offerings that i am receiving. I have signed up for an annual subscription last year in order to get a free gift, and now i see that i must actually keep the subscription for an entire year. I haven't been enjoying the monthly boxes, and i have found that the customization option is pretty worthless, because i haven't been able to customize ever, since by the time i log in, they are all gone, even if it's same day. I'm pretty disappointed about that. I guess it would have been better if they had made me pay up front, and i wouldn't have felt like i'm stuck paying for something i don't want after the fact. I need to stop falling into the trap of getting a free gift!

Every time i get notice that its time to pick ny monthly box I go into web page and ALL box options are SOLD OUT! Guess my time zone puts me at a disadvantage. Anyway, I give them a zero for not making options available to ALL members. I won't renew my subscription. ☹

Like many others, Birchbox is my original sub box. I am an ACE and am locked into the 10.00 a month price. I do feel that I get good value for my money, especially with the new curated box options and six samples. Yes, a lot of the products are repeats and brands that have been around forever. I’m not offended by that because, for the most part, I love them. They seem to do a better job curating my profile preferences than another sub of mine that has sent me countless black eyeliners. Birchbox customer service has gone from stellar to sluggish in recent months, but they always do respond....eventually, and have been very generous with compensation for lost/damaged items. I can’t think of a negative experience in three years of subscribing.

I wish there was an option for zero on ease of canceling! I signed up for six months and kept checking as the months rolled by to see how I could cancel. I figured once the six months was up I could contact customer service. Well, I did that, and was told I had been sent an email informing me I was automatically being re-enrolled in another six month term of service! I checked spam and trash and everywhere I could think of, the email didn't exist. I went back and forth with customer service for a while and they finally let me cancel that second six month commitment. Customer service was great in the end, but very hard to get ahold of and the first two people I interacted with were very dismissive and condescending. They also send very small samples and I got two to three haircare items every single month despite having hair marked as something I don't want at all, and reaching out to customer service early in my subscription and having them assume me they would put a note on my account to avoid hair products (I'm allergic to almost every shampoo and conditioner on the market.) About two thirds of the samples I got went immediately into a give away box, so I guess I really can't speak to the quality of products! I barely got to try any of them.

I have been a subscriber for 4 years. I looked forward to this box. Having a sick parent and a job i don't like this box is the highlight of my month. Then they started letting you choose your products which was even better or was it not? First is was great, but after a few months every time i went to choose - Sold out. So i started going on the site within a minute of it opening - Sold out. I found out unless you spend $300 a year to become an ace member you are given the option to choose 1 day later than ace members which by that point sold out. They also only have a limited number of boxes so good luck with that. The box that gave me so much enjoyment now causes stress as the day to choose approaches and then disappointment to find all sold out within a minute. It also went up this year in price so i guess i am expecting more. Customer service is hit or miss this time it took 21 days for a response. Other times its same day with promises that don't happen. Honestly i don't know if i will subscribe again once my subscription is up. I will decide in the next 6 months. What used to be spot on is now borderline awful.