Mar 26, 2021
"Beware- Not what it seems "
Horrible Horrible - DO NOT ORDER- Never received two of my annual boxes, and now cant get a response from them, cant cancel because it is not able to be clicked on my account page- Emiled so many times, lost count We need to do something- afraid they will charge me again in Summer
Mar 20, 2021
"Great boxes, HORRIBLE CUSTOMER SERVICE!!"
The boxes are very nice, and full of great products...if you ever receive them. I subscribed in June of 2020 and shortly after received my summer box. However, I have yet to receive my Fall or Winter box. I have emailed several times and sent a certified letter with no luck. Only response I have received was in reply to an email basically saying “We are working on it”. Well, it doesn't seem like they are working on it very diligently. The fact that they are giving the boxes away to audience members before paid subscribers are getting them is absurd. I have been waiting over six months for my fall box. At this point I think my only option is to maybe contact the Better Business Bureau, as well as dispute the charges for the boxes I did not receive with my credit card company. I did receive my Spring 2021 box on time, and it was very nice and well worth the cost. Hopefully this is an indication that they are indeed “ working on things”,
Mar 14, 2021
I can give this no star. Their customer service is atrocious. They have released the Summer 2020 box to me three times. I have to pay customs and when they released it the third time they agreed to cover the customs for me but they never did. I really wish I had never subscribed. Spring is fortunately my last box.