Box content and customer service has greatly diminished since I started getting boxes. Boxes get skipped with no explanation, i.e., I got a summer box, then a winter box. Isn't fall in between there?

At this point I'm very disappointed in my subscription. I had this in 2020 and was happy with it so I decided to try again. I never got the Fall box and I have emailed them five times with no response. I just got the winter box and have to say there is no way it was worth the 300.00 she said it was. I am certainly going to never subscribe again. I also see by the reviews I'm not the only one to not get the fall box and to not have them respond to me.

I paid for a yearly subscription in August and received one box. Since then, silence - even after two inquiries about the fall box. Now, they are advertising winter with supposed customization - apparently something no one whose money they already have will be able to take advantage of.