Dec 20, 2019
We ordered the annual subscription for the items and the online codes. We have been pretty disappointed with the online codes. It seems like the items get worse each box we receive. I also contacted AJ when I saw that they had a Black Friday deal online and they promised me that they would add the mystery box to my order. That sounded good and I also ordered an additional two boxes as gifts. Sadly, we received the boxes and no mystery boxes. So I do not know what happened to the "buy one get one free" deal but it looks like everyone else online received it and not me. I did enter the promo code with check out so I should have received them. I am just disappointed with AJ all together. The game is getting bad and so are the boxes.
May 12, 2018
My daughter is 12, she loves animal jam, but she is not finding a lot to enjoy about the boxes. The winter 2017 box with the wolf was by far the best with the most useful items. But in general, per her, the charms are nice and the codes are great. The rest of the box is not worth the money. Her feedback for the Spring 2018 box: the codes was great, the t-shirt, bag, and planter can be donated, the charm was "meh" and at least the dog likes the plush. I will say that the quality of the t-shirt was the best I've seen from them, really nice, but the design she did not like. The animal jam box was a great idea with so much potential with a good price point, but to use my daughters word, meh. Less junk and a more quality would have been appreciated. Two or three great items would beat out four or five meh items for the money. We will not be renewing the subscription.
Mar 15, 2018
We signed up between seasons. It took over a month to arrive and customer service took a week to answer emails, twice. The color change mug was hard to get to color change and the outside film that decorates the mug fell off after a week of use, with hand washing. My daughter thinks Animal Jam is LIFE, so I am going to give t a couple more tries but so far, I'm not thrilled. I'm a sub box junkie and of the dozens we get, Animal Jam is by far the least worth it and has the worst customer service. I hope they improve with time.