Jul 19, 2021
"Summer box not shipped on July 19th"
As of today July 19th, it has been well past the half year mark, my summer box has not been shipped. I got the annual subscription because the black Friday deal. Honestly it has been the most disappointing subscription box. My winter box was shipped in January, My spring box was shipped in April. Nothing arrive on time for the season. In the old website it was easy to find a customer service but now is the new website I was not even able to find the customer service.
Jul 14, 2021
"Overpriced cheap products"
This box costs about $80 CAD (the price DOUBLED after the first box) and for that price, the products are cheap. I paid for a customization option for my first box, but never received that option. It takes absolutely forever to ship after paying - months, not weeks! I've had two boxes and in both the products that came were cheap. For example I received reusable ziploc-type bags that do not seal without extreme effort, then the bottom seam broke. I got a round towel from my most recent box that appears to have loose stitches throughout (I don't believe this is the actual design as it is unevenly distributed).
Jul 11, 2021
"Unethical company "
Avoid this subscription box at all costs! They put out essentially false advertising (“everyone can customize now!”) to get people to click purchase but then say “oh no, that feature is closed for the season”. I think it’s just a ploy to move all the junk products that no one actually wants. I understand from a marketing perspective why they do it, but it’s so messed up for the customers. Also, they just had a recall on the brushed gold kettle from the winter box due to safety reasons, so it’s quite obvious they are not vetting their vendors and that’s reason enough to never buy a box from them again.