Sep 3, 2021
"Pray your box doesn't get delivered to the wrong address. "
Love the product, but hate the customer service! I'm currently waiting for my fourth box to arrive. The US Postal Service accidently delivered it to the wrong address. I first reached out to Adore Me's customer service to let them know and to see what they could do, which was nothing. I was told to check my neighbors' front doors and to confirm my address. So, I decided to call the post office since it said it had been delivered to a PO Box. (My Address btw was not a PO Box.) Turns out they noticed they messed up and had put it back in the mail. So I reached out again to Adore Me's customer service to ask for an extension on the 7 day try-on period. I just got an email back saying they can't do that, but since it's on its way, I can check out and send them back the entire box. No apologies, no credits, nothing. I'm the consumer who had to do all the work tracking their products. BS. Service cancelled.
Jul 13, 2021
"DO NOT ORDER FROM ADORE ME"
Terrible service, lots of hidden fees. Site says "free" returns but they charge a restocking fee. Will not refund credit card, only give a store credit. Even after I received an email that my return had been received I was not credited, had to follow up both times. Quality is also bad/cheap. Surprised there are any positive reviews.
Jun 11, 2021
Adore Me sounds like a fun subscription for some cute lingerie -- well, it's not. Picking and purchasing my first items was a fun experience for my girlfriend and me. We quickly received the items in the mail. We chose to return all of the items. They turned out not to fit my girlfriend well and didn't look great. More importantly, they were poor poor quality for $40 a piece. So we return it within the window and everything seems fine -- well, it's not. I get an email three months!!! later saying that I am charged $40 for damaged clothing. WHAT!!!! My girlfriend just tried it on once and then we returned it. There's no way it was damaged in the mail since it's just clothes. And there's no way we damaged it at all by trying it on!!!! Turns out, many others have had this problem as well. I should have done my research before purchasing...