New Beauty Test Tube

New Beauty Test Tube

$29.95

58 Ratings
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New Beauty Test Tube is a beauty and makeup subscription service. Every two months they send you deluxe and full size skincare, haircare, and makeup products.

Shipping: $8.95

Listed in: Subscription Boxes for Women, Subscription Boxes for Beauty Products

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Hi @TestTubeBeauty I have been a customer for a short time. However, as of today, I won't be anymore. I joined in November after seeing your FANTASTIC November box with the heated hairbrush offer and I was so excited! Yay! I ordered right away! I received the box which was awesome, except.. the bronzer was smashed.. like all over the place. No big deal..it happens. I've been buying subscription boxes for a long time so I understood. But, hmm.. where was the brush? I commented on @TestTubeBeauty Instagram and Facebook pages and I received a response on the IG. Apologies from your company and we will get the brush out to you as well as a new bronzer. Great, thanks! It's now January 6th and I have neither. I've called, I've emailed, and still . . . nothing. I was billed for the January box and I just received it. Meh. I have to be honest and say that even if the January box blew me away I would still cancel. The way that I've been treated by your "customer service" company as well as the parent company rep I spoke to, and the fact that even after sending screenshots of the Instagram comments where I was assured that not only would the shattered bronzer (that I'VE PAID FOR ALREADY) would be replaced but WHERE THE HECK IS THE HEATED BRUSH? and the fact that I have neither of them - what kind of company is this?! There are hundreds of subscription box companies out there. This is NOT how you treat customers. Take note.
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Jens

on 1/6/2017
Beauty tube hasn't been reviewed in years on MSA and I am floored! I just got my first tube (September, 2016) and I really, really loved it. It was full of "It's a Ten" products-full size shampoo, full size mousse, full size treatment plus three deluxe size shampoo, conditioner and hair mask that I can get at lease three uses out of. The tube must have really improved since 2014. The bad reviews surprised me. There was a not inside the tube that said the tube was getting bigger with more items in November, 2016! I can't wait.... Please put Beauty Tube back on your list of spoilers, reviews, etc.
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Meredith James Reno

on 9/25/2016
This was my first subscription box back in 2011. At first, I loved it because it was new and exciting. But after awhile, I started to grow tired of boxes full of brands I had never heard of, repeat products and things that I just wouldn't use. I liked the idea of a magazine subscription that accompanied the test tube, but in the end I just couldn't justify the cost for what I was getting. After about 9 months I decided to canceled. The cancelation process was unacceptable. After several attempts, I was final able to cancel my subscription. It took several phone calls and emails before a customer service agent finally addressed my request. With all the subscription boxers out there today, I can't say that I miss this one.
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Jennifer Nicole

on 11/3/2014
 
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